Oliver Robinson

• Promoted twice within two months based on consistent performance and sales quality
• Achieved promotion milestones by securing 10 recurring contributions across two consecutive weeks and 40 recurring contributions in 20 days
• Conducted high-volume outbound prospecting in dense metropolitan environments, developing strong qualification, objection-handling, and closing skills
• Ranked Top 10 organisation-wide for weekly performance after delivering 17 recurring contributions during a five-day city campaign
• Recognised for maintaining one of the lowest cancellation rates in the organisation, as well as multiple customer service awards through strong expectation-setting and quality
• Planned and optimised daily territories and supported team operations

• Drove sales by assisting customers, promoting products, and maintaining appealing merchandise displays.
• Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty; recognised with a special customer shout-out for outstanding support.
• Managed daily store operations, including opening/closing, banking, and administrative tasks, ensuring smooth workflow.

• Assisted clients with memberships and wellness services, converting inquiries into sign-ups where possible.
• Managed high-volume phone, email, and in-person interactions, providing clear and helpful information.
• Scheduled appointments using scheduling software, optimizing daily operations and client follow-ups.

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• Communicated with tenants to address requests and coordinate services, ensuring high levels of satisfaction.
• Managed invoices, payments, and reconciliations, maintaining accurate records and financial accountability.
• Handled day-to-day administrative tasks, including calls, filing, and scheduling, supporting smooth property operations.