Oliver Thurlow
Yendon,VIC
Summary
Proven expertise in high-volume dining and exceptional service quality, honed at Craig's Royal Hotel and McDonald's. Skillfully managed customer orders and compliance standards, enhancing dining experiences through adept food presentation and menu memorization. Cultivated lasting customer relationships, demonstrating professional appearance and multitasking abilities. Achieved significant improvements in guest flow and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter and Bartender
Craig's Royal Hotel
11.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Fast Food Cashier
McDonald's
02.2022 - 11.2022
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Made change and issued receipts or tickets to customers for each transaction.
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Education
No Degree - Cybersecurity
Federation University Australia
Ballarat, VIC07.2025
Skills
- Food presentation
- Table Setting
- Service Quality
- Order Taking
- High-volume dining
- Order Management
- Regulatory Compliance
- Compliance standards
- Bar terminology
- Professional Appearance
- Menu Memorization
Certification
- First aid trained and certified under Australia wide first aid
Timeline
Restaurant Waiter and Bartender
Craig's Royal Hotel
11.2022 - Current
Fast Food Cashier
McDonald's
02.2022 - 11.2022
No Degree - Cybersecurity
Federation University Australia
- First aid trained and certified under Australia wide first aid
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