Olivera Chochek
Bundoora Melbourne,VIC
Summary
Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Patient-focused Healthcare Customer Service Representative with background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.
Overview
4
4
years of professional experience
Work History
Pick Packer
Toll
Campbellfield Melbourne, VIC
01.2022 - 02.2023
- Prepared documents such as bills of lading, packing lists, invoices. as needed.
- Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
- Monitored stock levels and placed replenishment orders when necessary.
- Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
- Performed quality control checks on products before packing them for shipment.
Healthcare Customer Service Representative
Re-Medika General Hospital
Skopje, North Macedonia
12.2020 - 11.2021
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Collected payments from patients and entered them into the billing system accurately.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Support Worker
Drake international Nursing Agency
Melbourne, VIC
09.2018 - 10.2020
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Assisted clients with personal care, such as showering and dressing.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
Education
High School Diploma -
Lalor Secondary College
Lalor, VIC11-2015
Skills
- First-aid and CPR
- Home Healthcare Services
- Risk Assessments
- Daily Living Requirements
- Appointment management and scheduling
- Personal care assistance
- Disability Awareness
- Effective Communication
- Insurance Verification
- Medical terminology knowledge
- Registration and Admissions
- Record maintenance
Languages
Macedonian
Native/ Bilingual
Timeline
Pick Packer
Toll
01.2022 - 02.2023
Healthcare Customer Service Representative
Re-Medika General Hospital
12.2020 - 11.2021
Support Worker
Drake international Nursing Agency
09.2018 - 10.2020
High School Diploma -
Lalor Secondary College
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