Oliver Hjorth Larsen
Gold Coast
Summary
Experienced with customer service, enhancing guest experiences through attentive service. Uses strong communication skills to ensure seamless interactions between staff and patrons. Track record of maintaining high standards in following sanitary protocols and personal presentation.
Overview
6
6
years of professional experience
Work History
Animal Shelter Volunteer
RSPCA Queensland
11.2024 - 12.2024
- Cleaned and sanitized PENS and living areas to contribute to health and wellbeing.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
Healthcare Assistant
Fuglemosen Demensplejecenter
06.2024 - 10.2024
- Assisted with psychological aspects of keeping the dementia citizens calm and happy.
- Assisted with everyday patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Wait Staff Member
Swensons Drive-In Restaurant
04.2023 - 04.2024
- Worked POS systems.
- Waited food and beverages with great care while ensuring the best customer service.
- Assisted kitchen in making food and beverages while maintaining health safety protocols.
- Immerged myself in the menu items and suggested appropriate options regarding food allergies and/or customer preferences.
Assistant Manager
Coop365 Grocery & Retail Chain
06.2019 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained personnel in handling orders, cleaning equipment, food/beverages and cash.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Lingustics
Viborg Gymnasium
Viborg, Denmark06-2022
Skills
- Food safety
- Menu knowledge
- Customer service
- Inventory management
- Cash handling
- Conflict resolution
- Effective communication
- Problem solving
- Sales strategies
- POS system operation
- Employee training
- Attention to detail
Languages
English
Full Professional
Danish
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Animal Shelter Volunteer
RSPCA Queensland
11.2024 - 12.2024
Healthcare Assistant
Fuglemosen Demensplejecenter
06.2024 - 10.2024
Wait Staff Member
Swensons Drive-In Restaurant
04.2023 - 04.2024
Assistant Manager
Coop365 Grocery & Retail Chain
06.2019 - 03.2023
Associate of Science - Lingustics
Viborg Gymnasium
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