Summary
Overview
Work History
Education
Skills
Certification
AVAILABILITY
Timeline
Generic

OLIVIA RENEL

VICTORIA POINT

Summary

Highly motivated and professional individual with 4 years of customer service experience, as well as 6 months of administration duties. Proficient in maintaining a positive working environment, organising invoices and financial documents, handling confidential documents, and communicating with upper management and handling internal complications. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.


Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

King Criminal Lawyers
08.2025 - 09.2025
  • Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
  • Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
  • Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
  • Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
  • Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.

Acting Manager

Subway
03.2025 - 07.2025
  • Completed rostering duties revolving around employee availabilities while keeping labour percentage low
  • Placing all orders of stock while maintaining a reasonable budget and predicting usage throughout the following week
  • Handled financial documents and reports for head office
  • Coordinated school based traineeships and opportunities for employees

Sandwhich Artist

Subway
01.2021 - 01.2025
  • Adhering to workplace health and safety and sanitation standards
  • Trained new employees on food preparation and customer service standards
  • Greeted customers in a friendly and professional manner, resulting in an increase of repeat customers
  • Developed strong relationships with long standing customers

Waitress

Cafe 63
01.2023 - 01.2024
  • Monitored the dining area for any maintenance or safety issues and took corrective action when needed
  • Demonstrated a high level of accuracy in taking orders and delivering food, resulting in fewer customer complaints
  • Used point-of-sale software accurately and efficiently

Education

Senior Secondary Certificate of Education -

Cleveland District State High School
01.2024

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • Effective time management
  • Scheduling client appointments and coordinating calendars for lawyers
  • Maintaining client records and filing confidential legal documents
  • Data entry and database management with accuracy and attention to detail
  • Greeting clients and visitors with professionalism and discretion

Certification

  • Certificate III in Fitness
  • Achieved an Australian Tertiary Admission Rank of 71.40

AVAILABILITY

  • Monday - Friday 5am - 10pm
  • Saturday 5am - 8pm
  • Sunday 12pm - 10pm

Timeline

Receptionist

King Criminal Lawyers
08.2025 - 09.2025

Acting Manager

Subway
03.2025 - 07.2025

Waitress

Cafe 63
01.2023 - 01.2024

Sandwhich Artist

Subway
01.2021 - 01.2025

Senior Secondary Certificate of Education -

Cleveland District State High School

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OLIVIA RENEL