Olivia Anderson
Highton,VIC
Summary
I am a positive and motivated individual currently working at MECCA Brands and volunteering for State Emergency Services (SES). I have thoroughly enjoyed working in a customer service and community engagement based role, and I am excited to further my knowledge and skills in these areas.
Working in a customer service and community based role is very rewarding and something I aspire to continue throughout my career. My long-term goal is to work for emergency services or in emergency management, where everyday is different, and I can assist in making the community a safer environment by helping people when they need it most.
Overview
7
7
years of professional experience
Work History
Makeup and Skincare Host
MECCA Brands
06.2021 - Current
- Enhanced customer satisfaction by promptly greeting and seating customers upon arrival.
- Managed bookings efficiently to accommodate walk-in customers and reduce wait times.
- Maintained a clean and welcoming atmosphere by ensuring products are in spotless condition and presented to MECCA standard.
- Enhanced customer satisfaction and loyalty through exceptional customer service by providing personalised makeup and/or skincare consultations and product recommendations.
- Advised customers on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Conducted makeup workshops and demonstrations, educating customers on current trends, techniques and new products.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Assisted Zone Managers in managing the floor and making sure customers were attended to in a timely manner.
- Managed stock deliveries.
Volunteer
State Emergency Service
06.2019 - Current
- Responded to requests for assistance (RFA's) from the community. RFA's include Flood and Storm, Search and Rescue, Road Crash Rescue and Assist Police and Ambulance when required.
- Listens to instructions and undertakes tasks in a fast paced and intense environment.
- Remained composed during a challenging or high pressure situation.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Collaborated closely with fellow unit members to ensure efficient communication and coordination during emergencies.
- Managed community engagement tasks and fundraisers
- Supported strong relationships between other emergency service agencies through multi-unit training simulations.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Develops knowledge and skills by undertaking on-going training.
Work Health and Safety Officer
Australian Bureau Of Statistics
08.2021 - 12.2023
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Ensured compliance with National Work Health and Safety and other regulatory agencies through thorough record-keeping and reporting.
- Collaborated with management to develop comprehensive health and safety policies and procedures for the company.
- Promoted a culture of safety awareness among employees through educational initiatives and presentations.
- Evaluated effectiveness of safety programs by tracking incident rates and implementing improvements as needed.
- Managed the Incident Reporting and Early Intervention System (IREIS) by investigating Incident and Hazards reports.
- Provided support during IREIS investigations to determine root causes and prevent future Incidents.
- Reduced the occurrence of Incidents and Hazards by implementing safety training programs and procedures for employees.
Customer Service Supervisor
APCO Service Stations IGA Express
02.2017 - 02.2021
- Assisted IGA and Produce manager with clearance pricing and markdowns.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching and feedback.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Boosted sales performance by effectively managing merchandise inventory levels.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Performed regular site safety checks
Education
Certificate III - Makeup Services
The Gordon
Geelong, VIC12.2018
Certificate III - Automotive Sales
The Gordon
Geelong, VIC12.2018
VCE -
The Geelong College
Geelong, VIC11.2016
Certificate III And IV - VET Music
Australian College of The Arts
Melbourne, VIC11.2016
Skills
- Active Listening
- Effective Communication
- Time management
- Problem-solving / quick thinking
- Positive attitude
- Organised
- Attention to detail
- Great customer service
- Professional appearance
- Experience with different POS systems
- Ability to multi-task and work under pressure in a consistently busy environment
- Confidence working in a team and individually
- Adaptive to change and development in the workplace
- Emergency management
Associations
- State Emergency Service Volunteer
- Working with Children's Check - current
- Police Check - current
- Level 3 First Aid including CPR - current
Timeline
Work Health and Safety Officer
Australian Bureau Of Statistics
08.2021 - 12.2023
Makeup and Skincare Host
MECCA Brands
06.2021 - Current
Volunteer
State Emergency Service
06.2019 - Current
Customer Service Supervisor
APCO Service Stations IGA Express
02.2017 - 02.2021
Certificate III - Makeup Services
The Gordon
Certificate III - Automotive Sales
The Gordon
VCE -
The Geelong College
Certificate III And IV - VET Music
Australian College of The Arts
Similar Profiles
Natasha SinghNatasha Singh
Team Leader (Secondment) at Mecca Brands – Luxury Beauty BrandsTeam Leader (Secondment) at Mecca Brands – Luxury Beauty Brands
Khanh Linh DuongKhanh Linh Duong
Skin Specialist & Facialist & Retail Assistant at Mecca BrandsSkin Specialist & Facialist & Retail Assistant at Mecca Brands
Yasemin ErcanYasemin Ercan
Warehouse Assistant at Mecca BrandsWarehouse Assistant at Mecca Brands