Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Armour

Summary

Proven expertise in animal care and general clinic duties demonstrated at Ourimbah Veterinary Hospital. Skilled in problem-solving, I excel in high-pressure environments, ensuring optimal outcomes for clients. My approach combines attention to detail with a commitment to innovation and teamwork. With these valuable skills I have gained, I am looking to change career industries and bring an efficient approach to any task I am given.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Petbarn
12.2024 - Current
  • Handled customer inquiries and complaints professionally, ensuring a positive experience and outcome.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Ensured order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded storage areas for pickup.

Animal Attendant

VetPartners.org
11.2022 - 12.2024
  • Maintained welfare and safety protocols when handling animals to minimise the risk of injury to both staff members and animals.
  • Maintained a calm and collected demeanour during high pressure and highly-emotional situations.
  • Maintained a professional but friendly attitude towards all customers.
  • Maintained good time management and efficient task priority.
  • Trained volunteers on proper handling techniques, sanitation procedures, and overall clinic operations.
  • Managed accurate record-keeping.
  • Kept cages, kennels and yard areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Documented animals' details into the computer system.

Delivery Driver

Domino's Pizza
05.2022 - 10.2022
  • Completed on-time deliveries by familiarising myself with the area and choosing the best and most efficient routes.
  • Completed deliveries on in a timely manner on tight and busy timetables to satisfy customer needs.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Gained experience in customer service including cash handling and credit transactions.
  • Maintained appropriate product stock levels.

Cashier

Pluim Park Canteen
11.2020 - 04.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Restocked and organised stock levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the canteen, including washing grill parts and dishes in a timely manner.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Certificate IV - Veterinary Nursing

TAFE
Gosford, NSW
2024

Certificate II - Animal Studies

TAFE
Gosford, NSW
2022

Year 12 -

St Joseph's Catholic College
2021

Skills

  • Cleaning Protocols
  • Basic maintenance
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Team Collaboration
  • Active Listening

Timeline

Sales Assistant

Petbarn
12.2024 - Current

Animal Attendant

VetPartners.org
11.2022 - 12.2024

Delivery Driver

Domino's Pizza
05.2022 - 10.2022

Cashier

Pluim Park Canteen
11.2020 - 04.2021

Certificate IV - Veterinary Nursing

TAFE

Certificate II - Animal Studies

TAFE

Year 12 -

St Joseph's Catholic College

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Olivia Armour