Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

OLIVIA BADDILEY

Brisbane

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Experience in administrative responsibilities with exceptional interpersonal and organisational skills. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Confident and engaging personality with the ability to build key relationships through networking. I am looking for both a challenge and the opportunity for growth.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

LSKD
01.2024 - Current
  • Lead and support a high-performing retail team to deliver exceptional customer experiences.
  • Delegated daily tasks and responsibilities.
  • Manage staff scheduling and rostering to optimize coverage and operational efficiency.
  • Assist in recruitment, onboarding, and ongoing development of team members.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved Community questions and concerns.

Retail Worker

LSKD
11.2022 - 01.2024
  • Balanced and organized cash register by handling cash, counting change and daily banking
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Used POS system to process sales, returns, online orders and gift card activations
  • Approached browsing community members to initiate conversations to determine buying preferences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

ASSISTANT DANCE TEACHER

Harbourside Physie And Dance
01.2020 - 12.2023
  • Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries
  • Maintained cleanliness of lobby and studios by sweeping floors, emptying trash receptacles and wiping down surfaces
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions
  • Taught dance classes on my own
  • Communicated effectively with parents on expectations and upcoming performances.

RECEPTIONIST

Healthy Fit Physio
08.2021 - 09.2022
  • Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email, telephone or postal mail.

RECEPTIONIST

Lex Baddiley Marine Engineering
03.2020 - 08.2021
  • Answered central telephone system and directed calls accordingly
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email, telephone or postal mail.

Education

Bachelor Of Criminology And Criminal Justice -

Griffith University
07.2023

High School Certificate -

Moreton Bay College
11.2019

Diploma - Business

Barrington College
11-2019

Skills

  • Teamwork
  • Positive Attitude
  • Communication Skills
  • Strong multitasker
  • Highly organised
  • Building Customer Relationships
  • Time Management
  • Adaptable
  • Resilience
  • Staff motivation

Referees

Tanya Townsend: 

Job Position: Store Manager

Phone: 0404011756


Chantelle Buncombe

Job Position: Secondary School Teacher  

Email: cgeld7@gmail.com

Timeline

Shift Supervisor

LSKD
01.2024 - Current

Retail Worker

LSKD
11.2022 - 01.2024

RECEPTIONIST

Healthy Fit Physio
08.2021 - 09.2022

RECEPTIONIST

Lex Baddiley Marine Engineering
03.2020 - 08.2021

ASSISTANT DANCE TEACHER

Harbourside Physie And Dance
01.2020 - 12.2023

Bachelor Of Criminology And Criminal Justice -

Griffith University

High School Certificate -

Moreton Bay College

Diploma - Business

Barrington College

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OLIVIA BADDILEY