OLIVIA BAILIFF
St Kilda
Summary
Enthusiastic and patient customer service professional with a strong passion for delivering exceptional customer experiences. Skilled in creating a welcoming and engaging environment, ensuring that clients feel valued and supported. Adept at effective communication, problem-solving, and teamwork, with a commitment to maintaining a collaborative, efficient workplace. Experienced in handling customer inquiries, resolving concerns, and fostering positive interactions to enhance overall satisfaction. Dedicated to upholding high service standards and contributing to a culture of professionalism and excellence.
Overview
80
80
years of professional experience
Work History
Bar Attendant & Glass Runner
Billboards Nightclub
01.2024 - Current
- Provided fast and efficient bar service, preparing and serving drinks to patrons. Ensured responsible alcohol service while maintaining a lively atmosphere. Cleared and collected glasses, keeping bar and seating areas clean and organised. Assisted with stock replenishment and general bar maintenance. Delivered high-quality customer service, engaging with guests to enhance their experience. Collaborated with the team to ensure smooth operations in a demanding environment.
Remediation Officer (Contract)
NAB
06.2025 - 11.2025
- Conduct customer remediation activities, including identifying errors, calculating corrections, and processing refunds in compliance with regulatory standards.
- Perform KYC/AML reviews for individuals, trusts, and business entities to ensure adherence to AUSTRAC and NAB compliance frameworks.
- Manage inbound and outbound customer communications to collect documentation, clarify remediation details, and resolve compliance issues.
- Collaborate with internal teams and offshore units to support onboarding and remediation processes.
- Accurately document interactions and update customer records in NAB systems to maintain audit-ready compliance.
Administrative Assistant
York Road Group Practice
01.2022 - 01.2024
- Greeted patients, visitors, and healthcare professionals with a friendly demeanor. Excelled in a fast-paced environment, providing exceptional service, effective time management, and clear communication.
Retail Assistant
Marks & Spencer
01.2016 - 01.2022
- Demonstrated exceptional and award-winning customer service and communication in a busy setting. Efficiently used technology to process orders and payments, managed stock replenishment, and assisted customers on the sales floor. Organized orders, created eye-catching displays, and worked well under pressure to drive sales.
Waitress
Chester Racecourse
01.1946 - 01.2022
- Excelled in serving food and beverages, taking orders, and maintaining a clean, well-stocked bar. Greeted customers warmly and addressed issues professionally and efficiently. Contributed to a positive atmosphere and delivered exceptional service as part of a seamless team.
Education
High School Diploma -
South And West Cheshire College
United Kingdom06-2018
Skills
- Customer Service
- Time management
- Team collaboration
- Conflict resolution
- Stock replenishment
- Quality control
- Conflict management
- Adaptability
- Problem Solving
- Sales & Upselling
- Flexibility & Reliability
- Regulatory compliance
- Data entry accuracy
- Documentation accuracy
Accomplishments
- Mentorship: Mentored junior colleagues, helping them to progress in their career.
- Endurance: Completed the 3 peaks in the UK, summiting the 3 highest mountains in England, Scotland, and Wales
Timeline
Remediation Officer (Contract)
NAB
06.2025 - 11.2025
Bar Attendant & Glass Runner
Billboards Nightclub
01.2024 - Current
Administrative Assistant
York Road Group Practice
01.2022 - 01.2024
Retail Assistant
Marks & Spencer
01.2016 - 01.2022
High School Diploma -
South And West Cheshire College
Waitress
Chester Racecourse
01.1946 - 01.2022