Olivia Beach
Oxley,QLD
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing bar and gaming operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
The Oxley Hotel
07.2022 - Current
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Removalist
Dawson Moving & Storage
12.2021 - 07.2022
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
Social Media Marketer
A Page or Two...Bookshop
11.2020 - 12.2021
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
Education
High School Diploma -
St John's Anglican College
Forest Lake, QLD11.2021
Skills
- Customer Service
- Time Management
- New Employee Training
- Cash Management
- Bar Management
- Team Supervision
Certification
- Responsible Services of Alcohol (RSA) - Training Direct Australia
- Responsible Services of Gambling (RSG) - Training Direct Australia
- Responsible Management of Licensed Venues (RMLV) - Queensland Hotels Association (OLGR)
- First Aid - Hero Headquarters
- Customer Liaison Officer (CLO) - CTA Training Specialists
Timeline
Duty Manager
The Oxley Hotel
07.2022 - Current
Removalist
Dawson Moving & Storage
12.2021 - 07.2022
Social Media Marketer
A Page or Two...Bookshop
11.2020 - 12.2021
High School Diploma -
St John's Anglican College
- Responsible Services of Alcohol (RSA) - Training Direct Australia
- Responsible Services of Gambling (RSG) - Training Direct Australia
- Responsible Management of Licensed Venues (RMLV) - Queensland Hotels Association (OLGR)
- First Aid - Hero Headquarters
- Customer Liaison Officer (CLO) - CTA Training Specialists
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