Olivia Becher
Norman Park
Summary
I am an energetic and compassionate individual with a strong understanding of resident/client needs and support services. I am adept at navigating social services systems and maintaining accurate resident/client records. I am committed to making positive impact by connecting individuals with essential resources and support. I am experienced with support services, demonstrating the ability to resolve issues promptly. I utilise problem-solving skills to enhance resident/client satisfaction and loyalty. I have a track record of effective communication and team collaboration, consistently achieving positive results.
Overview
10
10
years of professional experience
Work History
Support Services
Carinity
Brisbane, QLD
05.2025 - Current
- Developed strong relationships with residents by addressing concerns promptly and providing exceptional support services.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Home Support Worker
Kuremara
Brisbane, QLD
03.2025 - 06.2025
- Assisted clients with daily living activities, enhancing overall quality of life.
- Implemented personalized care plans to meet individual client needs and preferences.
- Established strong relationships with clients and families, fostering trust and communication.
- Enhanced client comfort by providing personal care services such as cooking, cleaning and preparing meals and grocery lists.
- Monitored and documented client health status, reporting changes to healthcare providers promptly.
Truck washer
Crystal Blue Power Washing
01.2023 - 10.2024
- Operated high-pressure washing equipment to clean trucks efficiently.
- Inspected trucks for dirt, grime, and damage prior to washing procedures.
- Implemented safety protocols while handling cleaning agents and machinery.
- Promoted a professional image for the company via meticulous attention to detail in all aspects of truck washing services.
- Maintained cleanliness and organization of washing station to enhance workflow.
- Collaborated with team members to ensure timely completion of washing tasks.
Hospitality worker
Vapiano
01.2023 - 01.2024
- Delivered exceptional customer service in fast-paced restaurant environment.
- Managed food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Collaborated with kitchen staff to execute timely meal service for guests.
- Resolved customer complaints effectively, improving overall dining experience.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Cook, Kitchen hand, Cleaning, Laundry
Uniting Aged Care
01.2021 - 01.2023
- Prepared nutritious meals in compliance with dietary guidelines and resident preferences.
- Managed kitchen inventory, ensuring availability of fresh ingredients and minimizing waste.
- Implemented sanitation protocols, maintaining high standards of cleanliness and food safety in kitchen operations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained a safe and clean living environment for patients by performing light housekeeping duties, such as laundry or surface disinfection.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
Hospitality worker
McKenzie Aged Care
01.2018 - 01.2020
- Trained new staff on operational procedures and customer engagement techniques.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Developed and maintained positive relationships with residents for satisfaction.
Retail sales person
Byron Beef Jerky
01.2017 - 01.2018
- Delivered exceptional customer service, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and freshness.
- Processed transactions accurately using point-of-sale systems.
- Analyzed customer feedback to improve service quality and satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
Retail and customer service
Love Lara Jewellery
01.2016 - 01.2017
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
James Nash State High School
Gympie, QLD11-2016
Skills
- Elderly support services
- Customer support services
- Guest support
- Disability services support
- Household support
- Team support
Timeline
Support Services
Carinity
05.2025 - Current
Home Support Worker
Kuremara
03.2025 - 06.2025
Truck washer
Crystal Blue Power Washing
01.2023 - 10.2024
Hospitality worker
Vapiano
01.2023 - 01.2024
Cook, Kitchen hand, Cleaning, Laundry
Uniting Aged Care
01.2021 - 01.2023
Hospitality worker
McKenzie Aged Care
01.2018 - 01.2020
Retail sales person
Byron Beef Jerky
01.2017 - 01.2018
Retail and customer service
Love Lara Jewellery
01.2016 - 01.2017
High School Diploma -
James Nash State High School