Olivia Beck

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers and conversed with them to ensure a pleasant experience
• Processed customer orders and accurately handled payment transactions.

• Vacuumed and mopped throughout house
• Enhanced home cleanliness by performing thoroughcleaning tasks, including sweeping, mopping, and dusting.
• Used time management and efficient cleaning methods to meet deadlines.
• Used interpersonal skills to communicate with home owner throughout duration of the clean

• Co-coached a team of 8 hockey players aged 7-8 years old with another year 9 student.
• Worked together to implement an effective training plan.
• Ensured the players were engaged and developing their skills at an appropriate rate, promoted enjoyment of the game to increase their willingness to return.
• Behaviour management at both training and games
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

* Worked together with the coach to manage and deliver training plans to a group of year 3 netball players, some of whom had never played before.

* Teach the team new skills and demonstrate the application of them, explaining how they work in a game

* Use of interpersonal and communication skills to manage and teach the team and manage behavioural conflicts.

* Encourage team members during the matches