Olivia Bounds
Iluka
Summary
Results-driven professional with a strong foundation in both customer service and support roles, recognized for delivering high-quality assistance to clients and adapting swiftly to evolving circumstances. I possess an innate ability to understand and respond to the needs of diverse populations, fostering trust and rapport in every interaction. My commitment to continuous learning and improvement drives my ambition to innovate processes that elevate client satisfaction and support outcomes. I am interested in this role as I believe it will offer me valuable real-world experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Perth Pregnancy Clinic
12.2024 - Current
- Developing office/clinic management skills due to the small business nature.
- Skills in the Best Practice Software.
- Working well in a team of medical professionals to ensure our patients receive the best care.
Support Worker
Programmed
01.2022 - Current
- Delivering quality care to clients of all ages, with a range of disabilities
- Assisting clients out in the community, and within their own homes
- Reporting any incidents or behaviours of note to my superiors, efficiently and effectively.
Waitress
White Salt
09.2022 - 02.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Customer Service
Coles Supermarkets
10.2016 - 08.2021
- Provided exceptional customer support by actively listening to client needs and resolving issues promptly and effectively.
- Working independently to fulfill click and collect orders, as well as resolving issues that arose.
- Worked as a front-line worker throughout the COVID period, adapting quickly to clients needs and our restricted supply.
Education
Bachelor of Psychology -
Curtin University
09.2025
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Duncraig Senior High School
01.2021
Skills
- Good with technology
- Data collection and analysis
- SPSS (Statistical Software)
- Best Practice (Medical Software)
- Microsoft Office
- Scheduling
- Telephone skills
- Multitasking and prioritization
- Office supply inventory control
- Greeting and seating clients
- Reception desk management
Certification
- Support Worker Certification
- Working with Children's Check
- NDIS Clearance
- Police Clearance
- First Aid & CPR Certification
Languages
French
Qualities
- Problem-solving
- Critical thinking
- Active listening
- Time management
- Teamwork
- Communication
- Leadership
Timeline
Receptionist
Perth Pregnancy Clinic
12.2024 - Current
Waitress
White Salt
09.2022 - 02.2023
Support Worker
Programmed
01.2022 - Current
Customer Service
Coles Supermarkets
10.2016 - 08.2021
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Duncraig Senior High School
Bachelor of Psychology -
Curtin University
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