Olivia Bradshaw
Perth,Western Australia
Summary
I am a self-assured, flexible, mature, and independent individual with a comprehensive set of qualities, including empathy, enthusiasm, and respect, and I possess strong written, verbal, and interpersonal communication skills. Proficient at connecting with individuals from diverse backgrounds, I have the ability to build meaningful relationships and am culturally sensitive. Collaborative teamwork is a strength of mine, and I bring excellent organizational and time management skills to any task. I am proficient in navigating computers and various Microsoft applications.
My experience at Lifeline has contributed to my growth as a self-managed individual. Through continuous reflection during my time there, I have identified my strengths, weaknesses, and areas for improvement. Committed to promoting health, well-being, mental health, equity, inclusion, and social justice, my work at Lifeline involves encouraging help seekers to access resources and professional support, providing assistance to cope with crises.
As a dedicated Student Ambassador, I have showcased exceptional interpersonal, communication, and multitasking abilities while conducting tours and addressing inquiries. In addition, I bring over two years of experience as a reliable retail sales professional, proficient in transaction processing, cash handling, register use, and merchandise arrangement. I prioritize maintaining high-level customer satisfaction by adeptly resolving requests, needs, and issues.
Motivated to boost sales and enhance customer loyalty, I am a resourceful retail sales professional committed to understanding customer needs. I bring a positive and professional demeanor to customer interactions, ensuring a positive experience. Known for organisational skills, I successfully manage multiple priorities with a willingness to take on additional responsibilities to meet team goals.
In my role as a Volunteer Coordinator, I have demonstrated effectiveness in establishing structure, defining roles, and filling positions. As a decisive leader, I possess knowledge about operational needs and standard practices. My planning, problem-solving, and organisational abilities make me a valuable asset to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Ambassador
Murdoch University
10.2023 - Current
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the university.
- Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the university.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Enhanced university reputation by representing the institution at various events, including open days, information nights.
TELEPHONE CRISIS SUPPORTER
Lifeline
01.2023 - Current
- Provided compassionate listening and emotional support to callers in crisis situations
- Adhered to strict confidentiality policies regarding client information
- Educated callers on community resources available for further support services
- Encouraged clients to explore potential solutions that could help them cope better with difficult situations
- Reassured callers by actively listening, validating feelings, and offering hope
- Adapted communication style based on caller's age, culture, gender identity or language barriers
RETAIL ASSISTANT
IGA
06.2020 - Current
- Answered phones promptly and directed calls appropriately
- Engaged customers in friendly and professional dialogue about product needs
- Resolved customer complaints quickly with empathy and understanding
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Utilized problem solving techniques when faced with challenging situations
- Worked collaboratively with other departments within the organization to achieve common goals
Education
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY - Psychology
Murdoch University
Perth, WA02.2026
High School Diploma -
Servite College
Tuart Hill, WA10.2021
Skills
- Verbal, Written & Interpersonal Communication
- Problem Solving
- Critical & Creative Thinking
- Active Listening
- Initiative
- Teamwork
- Digital Literacy
- Learning & Applying Knowledge
- Planning & Organisation
- Time Management
- Self Management
- Customer Service Skills
- Event Coordination
- Problem-solving
- Interpersonal skills
- Resourcefulness
- Active listening
- Multicultural awareness
- Leadership abilities
- Organizational skills
- Adaptability
- Conflict resolution
- Volunteer coordination
- Team collaboration
- Public speaking
- Effective communication
- Initiative taking
- Self-motivation
- Product and Service Promotion
- Crisis Communications
- Team Management
Certification
- Mental Health First Aider - MHFAA
- Bystander Education - Murdoch University
- ALLY Training - Murdoch University
- HLTAID003 - Provide First Aid
Community Service
- RETAIL ASSISTANT, Perth, Western Australia, Vinnies, 01/01/21, 07/01/23
- CHRISTMAS PRESENTS WRAPPER, Perth, Western Australia, Lifeline, 12/01/20, 12/01/22
- ADVOCATE, Perth, Western Australia, Write for Rights - Amnesty International, 03/01/19, 10/01/20
- SOUP KITCHEN, Perth, Western Australia, Vinnies & Tom Fisher House, 03/01/19, 10/01/19
- VOLUNTEER, Perth, Western Australia, HBF Run for a Reason
- VOLUNTEER, Perth, Western Australia, Christmas in the Park - Mission Australia, 25/12/2023
Makeup artistry
In my spare time, I love applying makeup and trying out different looks and trends. Always recommending products to friends and family. Mecca is by far my most favourite store!
Timeline
Student Ambassador
Murdoch University
10.2023 - Current
TELEPHONE CRISIS SUPPORTER
Lifeline
01.2023 - Current
RETAIL ASSISTANT
IGA
06.2020 - Current
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY - Psychology
Murdoch University
High School Diploma -
Servite College
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