Olivia Brownfield
Echuca,VIC
Summary
I bring a wealth of experience from over a decade in administrative roles across diverse sectors, including medical, finance, and education. My extensive background has equipped me with a deep understanding of the unique challenges and demands of each environment. As a motivated and enthusiastic professional, I am eager to embrace new opportunities and make a meaningful impact. I am committed to elevating team performance and achieving positive outcomes. I excel in both collaborative and independent tasks. My expertise and strong work ethic will be invaluable assets to your team, driving success, and contributing to a positive and productive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Services / Learning Enhancement Officer
St Joseph's College
Echuca, Victoria
01.2020 - Current
- Coordinated PSG Meetings: Organised and scheduled PSG meetings, including logistics such as room reservations and technical setup, ensuring seamless execution
- Minute taking and distribution and documentation of minute taking
- Data Management: Assisted Learning Enhancement staff in data collection and analysis for moderating students for NCCD, contributing to informed decision-making
- Agenda and Minutes Preparation: Prepared meeting agendas and compiled minutes for PSG meetings, ensuring clear communication and documentation
- Confidentiality Compliance: Adhered to school district policies regarding student confidentiality, establishing trust with families and maintaining ethical standards
- Support for Diverse Students: Developed strong relationships with students and families from diverse backgrounds, fostering a supportive environment
- Individual Education Plans: Collaborated with teachers to create and implement individual education plans (IEPs) aimed at long-term student growth and improvement
- Student Motivation Strategies: Developed and suggested actionable strategies to motivate underperforming students towards achieving their academic goals
- Collaboration and Teamwork: Worked effectively with a diverse team to address challenges and improve service delivery, enhancing overall student satisfaction
- Technology Proficiency: Maintained and updated databases and documentation using work software systems SASS, Simon, PAM, Compass, Google Drive, and Microsoft Office (Excel), Zoom, Teams Multi Phone Line phone systems
- First Aid Certification: Maintained first aid certification, ready to support student health and safety needs, Sickbay Management
Administration / Education Support
Echuca East Primary School
Echuca, Victoria
01.2017 - 01.2020
- Administrative Support: Managed banking, invoicing, and filing, ensuring accurate record-keeping and organisation of documents
- Communication Liaison: Acted as a liaison between students, parents, and teachers, addressing inquiries and resolving issues professionally
- Newsletter Publication: Published the school newsletter, keeping the community informed about school activities
- Confidentiality and Compliance: Upheld confidentiality and adhered to state laws and district policies, ensuring compliance for funding
- First Aid and Student Support: Provided first aid and created an inclusive environment to meet students' needs
- Technical Liaison: Coordinated with IT personnel to resolve technical issues affecting administrative software
- Inventory Management: Maintained office supplies inventory and placed orders as needed
- Database Maintenance: Updated and managed databases to ensure current information was readily available
- Customer Service Excellence: Promoted high customer satisfaction through friendly and knowledgeable service, both in-person and over the phone
- Collaborative Teamwork: Worked closely with colleagues to achieve project objectives and maintain a positive school culture
Personal Banker
Westpac
Echuca
01.2014 - 01.2017
- Customer Service: Provided comprehensive banking customer services, responding promptly to queries and complaints to find solutions and enhance satisfaction
- Transaction Management: Maintained accurate records of all daily transactions, ensuring transparency and accountability
- Client Relationship Building: Developed and maintained strong client relationships through personalized interactions and quality service
- Product Knowledge and Sales: Informed customers about procedures for depositing checks and applying for ATM cards, while actively promoting and selling banking products to meet customer needs
- Target Projection: Collaborated with team members to project and achieve branch sales targets and objectives in a fast-paced environment
- Team Collaboration: Worked collaboratively with colleagues to ensure branch success and meet overall objectives
- Pressure Management: Demonstrated the ability to cope under pressure while effectively managing a high-paced work environment
- Negotiation Skills: Effectively handled and negotiated in disgruntled situations to resolve issues and maintain customer satisfaction
Medical Receptionist/Finance Assistant
Echuca Moama Family Medical Practice and Olympic Park Sport Medicine Clinic
Echuca, Melbourne
01.2007 - 01.2011
- Payroll Management: Processed payroll for medical and administration staff, ensuring accurate and timely compensation
- Accounts Management: Handled accounts payable and receivable, including banking and HICAPS transactions
- Software Proficiency: Utilized software programs such as Medical Director 3, Pracsoft, MYOB, and Publisher for daily operations
- File Management: Maintained both hard file systems and electronic records, ensuring organized and accessible patient information
- Appointment Scheduling: Organized and scheduled doctors' diaries, managing patient appointments efficiently
- Front Office Operations: Managed front office customer service, including appointment management, billing, and administration tasks to streamline workflow
- Patient Communication: Communicated compassionately with patients while safeguarding medical information and adhering to HIPAA requirements
- Referral Processing: Processed referrals for specialist care as requested by physicians or patients
- Multi-line Phone Management: Operated a multi-line phone system, directing callers to the appropriate personnel and departments
- Hospital Admissions: Arranged hospital admissions for patients as required
Education
Certificate III - Financial Services
Campaspe College Adult of Education
Echuca, VICCertificate III - Business Administration
BRIT
EchucaVictorian Certificate of Education -
Echuca High School
EchucaSkills
- Organisational Skills
- Attention to Detail
- Time management
- Pressure Management
- Communication Skills
- Professional networking
- Problem-solving
- Data entry and management
- Confidentiality and Compliance
- Scheduling and Calendar Management
- Proficient in office software
- Customer service
- File / Document management
- Project coordination
- Financial Administration
- Personable and approachable
- Creative
- First Aid Management
- Collaborative Teamwork
- Product/personal development
- Document preparation
- Effective communication
- Confidentiality compliance
- Exceptional office
- Advanced Administration
- Events coordination
- Staff management
Certification
- Current First Aid Certificate, Livcor HLTAID009 Provide Cardiopulmonary Resuscitation
- Current Working with Children's Check
- Current Police Check
- Current Driver’s License
Timeline
Student Services / Learning Enhancement Officer
St Joseph's College
01.2020 - Current
Administration / Education Support
Echuca East Primary School
01.2017 - 01.2020
Personal Banker
Westpac
01.2014 - 01.2017
Medical Receptionist/Finance Assistant
Echuca Moama Family Medical Practice and Olympic Park Sport Medicine Clinic
01.2007 - 01.2011
Certificate III - Financial Services
Campaspe College Adult of Education
Certificate III - Business Administration
BRIT
Victorian Certificate of Education -
Echuca High School