Olivia Burgess
Hinton,NSW
Summary
A highly motivated team member committed to delivering quality services and support to staff and customers. Able to effectively and consistently communicate with a diverse range of stakeholders. Efficient in fast paced and ever changing environment managing competing demands while remaining focused on results.
Overview
3
3
years of professional experience
Work History
Department Manager
Country Road Group
08.2023 - Current
- A track record of working within the management team to deliver on targets and excellent customer experience
- Effective compliance with policy, procedures, workflows and documentation to ensure appropriate oversight of business activity
- Ability to build strong relationships with diverse stakeholders including customers, staff, other commercial entities and suppliers.
- Driving sales performance through high level customer experience through commercial planning and team activation
- Working closely with senior management to develop and execute strategy through challenging periods of high sales and challenging staffing availability
- Attention to detail to support stock management, financial reporting, banking and rostering using a variety of software programs.
- Provision of orientation, induction and training to new staff.
Visual Merchandiser
H&M
05.2022 - 08.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed innovative approaches to store layout to optimise customer flow and sales potential.
- Analysed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Worked effectively with the wider leadership team to manage and maintain visual standards and overall store function.
- Assisted with training of new visual merchandisers, department managers and floor sales team.
Visual Commercial Supervisor
Zara Australia
11.2021 - 05.2022
- Organised store merchandise displays to promote and maintain visually appealing environments - Collaborated with team member and head office managers to achieve target results
- Worked with customers to understand needs and provide excellent service - Monitored sales floor and the merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products - Balanced and organised cash register by handling cash, counting change, and closing registers at EOD
- Worked closely with department manager to solve problems and handle customer concerns.
Sales Assistant
Zara Austrlia
12.2020 - 11.2021
- Used POS system to process sales, returns, online orders and gift card activation - Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Trained new associates on cash register operations, conducting customer transactions and balancing tills
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Medical Radiation Sciences -
University of South Australia
Adelaide, SA11.2027
SACE -
St Aloysius College
Adelaide, SA11.2019
Skills
- Advanced written and verbal communication skills
- Ability to work independently
- Previous experience training new staff
- Able to prioritise competing demands
- Reliable, diligent, hardworking and honest
- Adaptive approach to completing tasks
- High attention to detail and accuracy
References
Marie Amanatidis
Store Manager, H&M
Ph: 0422 707 004
Alison Wright
Visual Merchandising Manager, H&M
Ph: 0430 023 090
Silvana Papa
Store Manager, Country Road
Ph: 0403 540 704
Timeline
Department Manager
Country Road Group
08.2023 - Current
Visual Merchandiser
H&M
05.2022 - 08.2023
Visual Commercial Supervisor
Zara Australia
11.2021 - 05.2022
Sales Assistant
Zara Austrlia
12.2020 - 11.2021
Bachelor of Medical Radiation Sciences -
University of South Australia
SACE -
St Aloysius College
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