Olivia Catherine Platt
Hillcrest,QLD
Summary
What I will bring to your company is my genuine interest to do my best and get the job done to the highest satisfaction level, and to the very best of my ability. I am an honest and dependable person with a commitment to succeed at every task I do. I currently am working as a Team Leader within a disability support organisation, where I am learning more every day about the role, and continuing to broaden my knowledge on the NDIS, and everything that is involved with caring, and accommodating for these participants. I strive to work effectively, and proficiently always, to allow myself, and fellow staff to assist with improving these individuals’ lives to the fullest. Knowledgeable within the NDIS space. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Delta Community Supports
05.2023 - Current
- Managing and training staff
- Creating and publishing rosters
- Liaising with the participants stakeholders
- Reporting to senior management
- Administrative duties
- Coordinating and organising appointments for all participants
- Ensuring client documents are up to date, and in accordance with NDIS standards
- Coordinating daily operations of the houses
- Managed a large case load, and had high behaviour, and complex needs clients
- Implemented PBSP plans
- Stakeholder Engagement: Collaborating with participants, families, and service providers to create tailored plans that meet individual needs.
- Compliance and Quality Assurance: Ensuring that services adhere to NDIS standards and regulations, conducting audits, and implementing improvements as necessary.
- Training and Development: Providing training for team members on best practices, policies, and new developments within the NDIS framework.
- Conflict Resolution: Addressing any disputes or issues that arise, ensuring a positive experience for participants and their families.
- Advocacy: Representing the needs and rights of participants within the organization and to external stakeholders.
Team Leader
Aspire Hub
02.2022 - 05.2023
- Managing and training staff
- Creating and publishing rosters
- Liaising with the participants stakeholders
- Reporting to senior management
- Administrative duties
- Coordinating and organising appointments for all participants
- Ensuring client documents are completed and up to date at all times
- Coordinating daily operations of the houses
Lifestyle Assistant
Aspire Hub
01.2022 - 02.2022
- Working with a large variety of participants, all with a range of disabilities, and personal needs
- Developing skills and working with different behaviours
- Attending GP appointments, and performing personal care duties
Educator
Jimboomba State School Outside School Hours Care
07.2021 - 01.2022
- Working with primary school aged children
- Developing social skills
- Working in accordance with the National Framework
Assistant Manager
Hungry Jacks
06.2020 - 06.2021
- Running shift solely with crew
- Working in a team environment and training crew as a leader
- Am a certified crew trainer
Education
Bachelor of Business -
Griffith University
01.2023
Bachelor of Biomedical Science -
Griffith University
01.2020
Years 8 – 12 -
CANTERBURY COLLEGE
01.2018
Skills
- Strong communication and interpersonal skills
- Excellent customer service
- Polite and well mannered
- Hard working and enthusiastic
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Complex Problem-Solving
- Analytical Thinking
- Leading Team Meetings
- Staff education and training
- Issue Resolution
- Complaint resolution
- Team Check-Ins
Certification
- Current Blue Card
- NDIS Workers Screening Check
- Current Fire Training Certificate
- Current CPR and First Aid Certificates
- Completed Certificate II in Events
- Completed Certificate III in Tourism
References
Rina Gale, Manager, Delta Community, 0413 491 259
Timeline
Team Leader
Delta Community Supports
05.2023 - Current
Team Leader
Aspire Hub
02.2022 - 05.2023
Lifestyle Assistant
Aspire Hub
01.2022 - 02.2022
Educator
Jimboomba State School Outside School Hours Care
07.2021 - 01.2022
Assistant Manager
Hungry Jacks
06.2020 - 06.2021
Bachelor of Biomedical Science -
Griffith University
Years 8 – 12 -
CANTERBURY COLLEGE
Bachelor of Business -
Griffith University
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