Olivia Cepeda

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Operated point-of-sale systems efficiently, ensuring accurate transactions.
• Maintained organized merchandise displays to attract customer attention.
• Collaborated with team members to achieve daily sales targets consistently.
• Resolved customer complaints promptly, improving satisfaction levels.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Answered questions about store policies and addressed customer concerns.
• Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Assisted customers with prompt and polite support in-person and via telephone.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

*CHANGE OF OWNER/MANAGEMENT*

CONTACT NUMBER: +61 415 987 476

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
• Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
• Prepared beverages and filled food orders for customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Used cash registers and credit card machines to cash out customers, handling average sale of $80 per table.
• Bussed and reset 30 + tables per shift, working efficiently to keep dining room and work areas clean.
• Prepared specialty desserts for customers
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Trained new team members on restaurant procedures, menu items and performance strategies.
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

IOC (INTERGRADED OPERATIONS CENTRE)

• Load Control
• Crewing
• Opps Control
• Customer Journey
• Qantas Security
• Engineering
• Forecasting/Weather
• Flight Simulator
• Airport Viewing
• Check in
• Offloading
• Aircraft Viewing
• Flight crew; pilots, cabin crew, cabin manager, customer service manager

REFERENCES AVAILABLE UPON REQUEST