Olivia Chalmers
Gold Coast,QLD
Summary
Results-driven Quality Control Manager with a knack for enhancing productivity and efficiency in quality assurance processes. Specialise in statistical trend analysis, process improvement methodologies, and regulatory compliance, ensuring high-quality outputs of design consistently. Excel in team leadership, problem-solving, and communication, using these soft skills to drive successful project completions and maintain standards of excellence across all operations. Whilst also offering experience supporting head designers with daily decisions and tasks in all areas of product production.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Made With Love Bridal
Gold Coast, QLD
06.2021 - Current
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations.
- Trained staff on quality control principles, techniques, and processes.
- Coordinated with production team to ensure products meet specifications.
- Investigated root causes of non-conformance issues and proposed solutions.
- Participated in design reviews to provide feedback regarding product conformance.
- Provided guidance on regulatory requirements related to Quality Control activities.
- Created inspection plans for incoming materials from suppliers.
- Conducted periodic reviews of existing Quality Control documents for accuracy.
- Analyzed data to identify areas for improvement in the quality system.
- Identified potential risks associated with product development processes and provided recommendations for mitigation strategies.
- Conducted internal audits to ensure compliance with ISO 9001 standards.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Performed regular inspections of raw materials, components, and finished products.
- Reviewed customer complaints and took corrective action when necessary.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Investigated customer complaints regarding product defects or non-conformance issues.
- Developed and implemented Quality Control policies and procedures.
- Ensured that all process changes were documented properly in accordance with company policy.
- Supported continuous improvement initiatives within the organization.
- Prepared detailed reports on quality performance metrics for management review.
- Monitored product standards and conducted quality assurance tests.
- Handled scheduling procedures for department and directed team members in setting and achieving goals.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Directed production, performance, and quality objectives for unit to keep team aligned with company goals.
- Analyzed production data to identify trends and areas for improvement.
- Collected and analyzed production samples to evaluate quality.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Monitored product trends and suggested changes.
- Fielded customer complaints and rectified service issues.
Claims Assistant/ Case Management Officer
Sedgwick
Gold Coast, QLD
04.2018 - 06.2021
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
- Managed incoming mail consisting of new applications and and or additional documentation required for existing open claims files.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Performed quality control checks on completed files prior to final submission for payment authorization purposes.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Maintained accurate records related to all aspects of the claims process.
- Generated correspondence to customers regarding claim decisions or other pertinent information.
- Assisted in the preparation of documents for claims processing.
- Answered inquiries from customers regarding their individual claims status.
- Identified areas where processes could be improved upon in order to streamline operational workflow.
- Investigated and resolved discrepancies in claims data entries.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
- Participated in regular training sessions designed to keep up-to-date on industry laws and regulations pertaining to insurance claims handling practices.
- Developed relationships with external stakeholders such as medical providers and employers, in order to obtain necessary information for successful claims resolution.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Assisted with the resolution of complex insurance claim disputes between policyholders and insurers.
SMSF (Self-managed Superfund Auditor)
Crowe Horwath
Toowoomba, QLD
10.2016 - 04.2018
- Participated in special projects related to due diligence investigations as required.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Collaborated closely with other team members to develop effective audit plans.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Reviewed client documentation including contracts, invoices, bank statements.
COSHC (Catholic Out of School Hours Care)
Catholic Out of School Hours Care
Sydney, NSW
11.2014 - 07.2016
- Provided day-to-day supervision of staff and children in a safe, nurturing environment.
- Maintained accurate records of child attendance and progress reports.
- Responded quickly and appropriately to emergency situations as they arise.
- Created daily lesson plans that were both educational and fun for the kids.
- Participated in training sessions and workshops focused on early childhood education best practices.
- Ensured compliance with state licensing standards for childcare centers.
- Provided guidance to teachers in developing successful teaching techniques appropriate for each individual child's needs.
- Worked collaboratively with other managers on curriculum implementation projects such as creating new programs or activities for the center.
- Developed policies and procedures that comply with applicable laws, regulations, accreditation standards.
- Developed age-appropriate activities to stimulate physical, social, emotional, and intellectual development of children.
- Cultivated positive relationships with parents to ensure open communication about their child's development and needs.
- Scheduled regular staff meetings for discussing issues related to childcare operations.
- Identified behavioral issues and implemented strategies to promote positive behavior among children.
- Evaluated staff performance on an ongoing basis providing feedback as necessary to ensure quality care is provided at all times.
Education
Bachelor of Business - Marketing
Swinburne University
Online10-2019
Bachelor of Commerce - Marketing
ACU - Australian Catholic University
Sydney, NSW07-2016
Skills
- Operational Improvements
- Performance Evaluation
- Operation Monitoring
- Quality processes
- Time Management and Forecasting
- Multitasking
- Team building
- Compliance understanding
- Product Inspection
- Customer Satisfaction
- Team support and oversight
- Product Development
Accomplishments
- Lions Club Award Recipient
- Young Leader Award and additional academic achievement awards
- Peer Support Leader - Marian College
- Principals Award - 2010, 2011 & 2012
- 2014 Year 12 Sports Colour House Captain
- Blacktown State League netball Representative player
- Baulkham Hills Shire Netball Accoc- Representative player( 2007, 08, 09, 10, 11)
- St Vincent's De Paul - Vinnies Van Volunteer for the homeless
- Certificate 11 in Style Visualisation @ Whitehouse Institute of Design, Surry Hills
- CPR, Bronze Medallion, First Aid Cert & 'Austswim' Teacher of Swimming and Water Safety
- 'Pay It Forward' Recipient @MWL - Office Voted - Supportive Manager Award
Certification
- Certificate 11 in Style Visualisation @ Whitehouse Institute of Design, Surry Hills
References
References available upon request.
Timeline
Quality Control Manager
Made With Love Bridal
06.2021 - Current
Claims Assistant/ Case Management Officer
Sedgwick
04.2018 - 06.2021
SMSF (Self-managed Superfund Auditor)
Crowe Horwath
10.2016 - 04.2018
COSHC (Catholic Out of School Hours Care)
Catholic Out of School Hours Care
11.2014 - 07.2016
Bachelor of Business - Marketing
Swinburne University
Bachelor of Commerce - Marketing
ACU - Australian Catholic University
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