OLIVIA CHUNG
Melbourne
Summary
Encouraging manager with an engrained underwriting mentality who is a methodical problem-solver with key strengths in leading and motivating, delivering strategies, performance, including relationship building capabilities. The confidence to independently execute decisions and sound judgment to positively impact personal and company success.
Overview
12
12
years of professional experience
Work History
National Corporate Casualty Manager
AIG Australia
12.2022 - Current
- Managing national corporate portfolio with client revenues up to $1 billion, aligning with global and suburban broker cluster groups
- Managing and responsible for scheme's portfolio performance and governance
- Collaborated with actuaries to improve pricing models, trends, comprehending acquisition costs and assessing industry rates
- Understanding market trends to identify emerging exposures and opportunities for strategic business development within broker clusters
- Continuously building and maintaining thriving relationships with brokers and internal stakeholders, providing solutions, ideas, while maintaining high-level customer service
- Implementing operational changes providing solutions to streamline various underwriting tasks, increasing efficiency and reducing manual errors, enabling underwriting team to focus on renewable and new business targets
- Manage a high-performing team of underwriters, with 6 direct reports
- Mentored underwriters in best practices, contributing to their personal and professional development within the organisation
- Measuring team member performance against established objectives during regular reviews, commendation for achievements or identifying areas requiring further development
- Effective and strong communication capabilities and organisational skills through marketing projects, internal and external presentations and events
- Participant in AIG's Regional Product Practice Group - Manufacturing; providing input on guideline improvement, appetite and local industry insight
Senior Casualty Underwriter
AIG Australia
03.2021 - 12.2022
- Achieving new business target goals, whilst maintaining 90% renewable retention rate, including Contaminated Product Recall and Schemes management
- Underwrite complex exposures by conducting thorough reviews of business operations, risk management, and historical loss experiences
- Negotiating loss ratio impacted accounts while maintaining competitive rates through diligent risk selection and adherence to company guideline
- Review claims experience data to identify patterns and recommend risk management to reduce claims frequency.
- Technical and referral point to junior underwriters
- Wording reviews and manuscript endorsements
- Systems Project, involved in building and testing prior to national deployment
- Contributed to the development of marketing materials highlighting value-added coverages available offered under the casualty and contaminated product impairment product lines.
- Organising broker events and presentations with developed marketing material
Casualty Underwriter
AIG Australia
09.2017 - 03.2021
- Underwrite new business and renewals within company guidelines and appetite, while providing quotes in a timely and professional manner
- Participate in external meetings, to prospect key accounts that support internal strategy, discuss renewal strategies, share knowledge and gain feedback
- Proactive internal engagement with other product lines in developing strategic plans to leverage business within targeted segment
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
Casualty Team Leader, National Underwriting Centre
Chubb Insurance
11.2015 - 08.2017
- Effectively monitor and manage national team workflow to meet key SLA’s (referrals, quotes, renewals, endorsements
- Execute on 85% national policy retention and 5% portfolio rate goal
- Manage any escalations and ensure issues are resolved in a timely, courteous and professional manner
- Provide underwriting guidance on complex or loss performing accounts
- Manage direct reports, develop team capabilities, deliver relevant training, mentoring and upskilling
- Build strong relationships with other key stakeholders and business units to drive business growth opportunities
- Generated reports detailing findings and recommendations.
Casualty Underwriter, National Underwriting Centre
Chubb Insurance
09.2013 - 11.2015
- Underwrite renewals within a national portfolio providing quotes in a timely and professional manner
- Negotiate renewals based on material changes of the insured business and internal authority rules
- Participate in meetings, as required, to support the development of strategy, share knowledge and best practice
- Monitor and review underwriting standards procedures and guidelines
- Ensure all documentation is accurate and complies with organizational guidelines
- Proved successful working within tight deadlines and a fast-paced environment.
Mobile Plant & Equipment Underwriter (Scheme)
Chubb Insurance
01.2012 - 08.2013
- Underwriting new and renewal submissions in accordance to underwriting and facility guidelines
- Reviewing and inputting policy changes and calculating premium changes
- Handling incoming broker queries, day to day administration tasks, issuance of policy schedules, certificate of currency and claims experience
- Manage own portfolio of accounts adhering to agreed service, procedures, and accuracy requirements
- Develop and maintain relationships with colleagues, Freeman McMurrick and undertake external visits, review meetings and social events when required
Education
Bachelor of Financial Risk Management - Financial Risk Management (RG 146)
Victoria University
Melbourne, VIC11.2009
Skills
- Product Management
- Teamwork and Collaboration
- Complex Problem-Solving
- Verbal and written communication
- Team Leadership
- Decision-Making
Timeline
National Corporate Casualty Manager
AIG Australia
12.2022 - Current
Senior Casualty Underwriter
AIG Australia
03.2021 - 12.2022
Casualty Underwriter
AIG Australia
09.2017 - 03.2021
Casualty Team Leader, National Underwriting Centre
Chubb Insurance
11.2015 - 08.2017
Casualty Underwriter, National Underwriting Centre
Chubb Insurance
09.2013 - 11.2015
Mobile Plant & Equipment Underwriter (Scheme)
Chubb Insurance
01.2012 - 08.2013
Bachelor of Financial Risk Management - Financial Risk Management (RG 146)
Victoria University
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