Olivia Copeland
Kingscliff,New South Wales
Summary
Hello! I am Olivia Copeland, an enthusiastic and dedicated recent high school graduate currently pursuing a Diploma of Arts at Bond University, with a strong passion for social media, public relations, and photography. Eager to leverage my skills in content creation and customer service to contribute to a dynamic team in the creative industry. I am Flexible with hours; available weekdays and weekends. Open to internships and eager to gain further experience in the industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ground Crew Worker
Qantas Airways
12.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Waitress
Choux Box
03.2021 - 06.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Arts -
Bond University
Gold Coast, QLD12-2024
High School Diploma -
Lindisfarne Anglican Grammar School
Terranora, NSW10-2023
Skills
- Content Creation: Experienced in developing engaging content for various social media platforms
- Photography: Hands-on experience in assisting with photoshoots and capturing high-quality images
Skills
- Social Media Management: Knowledgeable in trends and strategies to enhance brand visibility and engagement
- Collaboration: A bright, bubbly personality committed to teamwork and willing to assist colleagues wherever needed
Certification
- Dangerous Goods Regulations Awareness Certificate – IATA.
- CPR
- First Aid
Timeline
Ground Crew Worker
Qantas Airways
12.2022 - 10.2024
Waitress
Choux Box
03.2021 - 06.2023
Bachelor of Arts -
Bond University
High School Diploma -
Lindisfarne Anglican Grammar School
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