OLIVIA CRABTREE
Erskineville,NSW
Summary
Dedicated Therapeutic Practitioner with expertise in counselling and youth programme development. Focused and enthusiastic with expertise nurturing client relationships, skills development and creating care plans. Experienced in community service sector and dedicated to client success. Professional Student Counsellor offering extensive expertise in compassionate guidance and support for optimum student wellbeing. Adept in 1-2-1 and group therapy settings, and competent in offering off-site support. Resilient Early Help Practitioner with extensive experience working with children and young people. Delivers early intervention approaches and parenting strategies. Knowledgeable about domestic abuse, child protection and family court processes. Experienced Waitress and Bar staff, with a hard working approach, great customer service skills.
Overview
9
9
years of professional experience
Work History
Therapeutic Practitioner / School Counsellor
JEP Youth Engagement
09.2022 - 04.2023
- Evaluated approximately 60 patients behaviour, moods and other responses and devise treatment plans
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods
- Referred complex mental health, substance abuse or behavioural issues to medical professionals for intervention and treatment
- Encouraged students to discuss feelings and personal choices by establishing respectful relationships based on trust and respect
- Built confidence and self-esteem in students for their accomplishments, helping to further academic success as well as personal sense of achievement.
Care Support Worker
Reed Health and Social Care
06.2016 - 11.2023
- Provided appropriate and accurate entries in the service user's records, diaries and reports as necessary in accordance to the organisations policies and procedures.
- Provided extensive Experience and enabled me to develop my continuing professional development.
- Worked as part of a team, providing continuous care and supporting family members by providing them with respite.
- The agency works with children and adults, however my specialised area within this field is working with children who have disabilities.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
Early Help Practitioner
Bolton Council
05.2022 - 09.2022
- Developed trusting relationships with service users and advocated on their behalf
- Provided one-to-one and group counselling to improve client wellbeing
- Conducted client assessments to determine personal or social issues
- Evaluated clients' progress using evidence-based techniques
- Liaised between families and community agencies to provide comprehensive care and support
- Built trust and and respect with colleagues and clients through consistency and reliability
- Followed up with families to check received adequate support and services for enhanced client care.
Education/Residential Support Worker
Bladon House School
12.2018 - 12.2019
- Provide emotional support to the children and use excellent communication skills to de escalate their emotions during times of need
- Helped build important life skills such as cooking and cleaning.
- Created youth-specific care plans based on needs, requirements and disabilities
- Created positive and safe environment rooted in warm and compassionate care, empathy and acceptance
- Supported youth skills development related to social, recreational and life-long learning plans
- Safely managed records in company databases, maintaining strict compliance with confidentiality laws and data security regulations
Waitress and Bar Staff
Cuckoo
01.2016 - 08.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs..
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress and Bar Staff
La Capannina
07.2014 - 01.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Sales Assistant
New Look
12.2015 - 02.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Education
BA(Hons): Creative Expressive Therapies (Art Therapy) -
University of Derby
Derby, UK01.2019
Foundation - Fine Art
Manchester Metropolitan University
Manchester School Of Art05.2017
Some College (No Degree) - Law, Art, Business, Textiles
Holycross Cross Six Form College
Holy Cross CollegeHigh School Diploma -
Parrenthorn High School
Prestwich Manchester06.2014
Skills
- Caseload Management
- Expressive Arts Therapy
- Customer Service
- Good communication skills
- Child welfare checks
- Dining Area Maintenance
- Strong work ethic
- Team player
Volunteer Experience
International Volunteering, Teaching English In Thai Schools
References
References available upon request
Timeline
Therapeutic Practitioner / School Counsellor
JEP Youth Engagement
09.2022 - 04.2023
Early Help Practitioner
Bolton Council
05.2022 - 09.2022
Education/Residential Support Worker
Bladon House School
12.2018 - 12.2019
Care Support Worker
Reed Health and Social Care
06.2016 - 11.2023
Waitress and Bar Staff
Cuckoo
01.2016 - 08.2016
Sales Assistant
New Look
12.2015 - 02.2016
Waitress and Bar Staff
La Capannina
07.2014 - 01.2016
BA(Hons): Creative Expressive Therapies (Art Therapy) -
University of Derby
Foundation - Fine Art
Manchester Metropolitan University
Some College (No Degree) - Law, Art, Business, Textiles
Holycross Cross Six Form College
High School Diploma -
Parrenthorn High School
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