Olivia Cu

• Trusted with daily banking responsibilities and accurate financial reconciliation.

• Managed stock ordering and inventory for smooth operations.

• Assisted with social media updates and promotions to boost engagement.

• Stepped into a duty supervisor role, supporting management and overseeing team operations when required.

• Managed and operated backend membership systems, ensuring accurate record-keeping.

• Proficient in SwiftPOS backend functions, including reconciliations and system adjustments.

• Served as one of the main organisers for major events, coordinating logistics and ensuring smooth delivery.

• Delivered excellent customer service across golf shop and bistro operations.

• Processed bookings, payments, and merchandise sales while maintaining a welcoming environment.

• Trained and supported new staff, ensuring consistency and high service standards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Worked flexible hours; night, weekend, and holiday shifts.

• Maintained energy and enthusiasm in fast-paced environment.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Offered friendly and efficient service to customers, handling challenging situations with ease.