Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Dalmau

Moonee Ponds

Summary

Driven by my passion for food, I’ve honed strong coordination and leadership skills in fast-paced production settings. I thrive on bringing people together, organising tasks, and ensuring smooth, efficient operations with a sharp eye for detail and a commitment to quality. I’m ready to channel this energy into the editorial world, combining my love for food and storytelling to make creative, impactful contributions.

Overview

4
4
years of professional experience

Work History

Assistant Production Manager

Oh My Gelato
05.2023 - Current
  • Managed daily operations on the production floor, ensuring all tasks were completed accurately and efficiently to meet deadlines
  • Independently carried out production tasks, including cooking items according to recipe cards, batching ingredients for upcoming schedules, churning and packing gelato, and organising storage for finished products
  • Communicated with suppliers to ensure timely procurement of ingredients to meet production needs and deadlines
  • Organised and stored raw materials in designated areas to prevent cross-contamination
  • Recorded incoming raw materials for traceability and verification
  • Ensured adherence to Good Manufacturing Practices (GMPs) and product standards according to specifications
  • Enhanced product quality through thorough inspection protocols and provided timely feedback to the production team
  • Recorded product temperatures at different stages of the cooking process to ensure compliance with Dairy Food Safety Victoria regulations
  • Prepared sample product pots for microbiological testing to maintain quality and food safety compliance
  • Managed and supported the production team by delegating tasks, setting goals, and providing guidance.
  • Reviewed the production team's recipe card paperwork to ensure accuracy by verifying quantity weights, batch codes, best-before dates, timings, and methods tested during production before submitting them to management
  • Trained new team members one-on-one, mentoring and coaching them on processes and techniques
  • Assisted management in implementing staff training programs to address skill gaps within the workforce
  • Demonstrated strong interpersonal skills by supervising and supporting team members of varying neurodivergent profiles, fostering an inclusive and adaptive environment
  • Resolved conflicts among team members diplomatically, promoting a harmonious work environment

Retail Assistant

Sacred Heart Mission Op Shop
07.2023 - 06.2024
  • Sorted and priced donations by assessing their quality, material composition, and relevance to consumer preferences
  • Contributed to visual marketing by styling mannequins and designing product displays
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance
  • Used POS system to process sales, returns, and gift card activations
  • Adapted and alternated tasks as directed by management and in collaboration with the retail team
  • Greeted customers and helped locate merchandise
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently

Guest Service Agent

Freshwater Apartments
05.2021 - 11.2022
  • Greeted guests warmly and facilitated check-in/ check-out procedures, arranged tour bookings, and coordinated airport transfers
  • Performed daily administrative duties, such as handling emails, responding to phone calls, organising files, and photocopying documents
  • Managed lost property and arranged postage for items left behind by previous guests
  • Addressed complaints and disputes with respect, working towards favourable resolutions for all parties involved
  • Created posters, gift certificates, awards and other graphic design projects as requested by management
  • Balanced Onyx agent commissions and till

Education

Diploma - Food Science and Technology

William Angliss Institute
Melbourne, VIC
12-2023

High School Diploma - undefined

Canyon High School
Canyon Country, CA
01.2014

Skills

  • Adaptability
  • Agile thinking
  • Time management
  • Multi-tasking
  • Attention to detail
  • Operational efficiency
  • Quality control
  • Health and safety regulations
  • Motivating others
  • Collaborative teamwork

Timeline

Retail Assistant

Sacred Heart Mission Op Shop
07.2023 - 06.2024

Assistant Production Manager

Oh My Gelato
05.2023 - Current

Guest Service Agent

Freshwater Apartments
05.2021 - 11.2022

High School Diploma - undefined

Canyon High School

Diploma - Food Science and Technology

William Angliss Institute

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Olivia Dalmau