Olivia Dawoud

• Experience in the duty-free environment, where I collaborated with renowned brands in beauty, cosmetics and fragrance industries.
• Engaged with an average of 200 passengers daily, ensuring exceptional customer service in every interaction.
• Increased brand awareness and revenue through sales tactics and brand promotion.
• Increased permanent business with clients through consistently high sales performance, enhancing client retention and satisfaction.
• Gained extensive knowledge of beauty and fragrance products across a variety of brands, allowing me to provide expert recommendations and personalised service to enhance the customers experience and drive sales.

Brands represented include:

CHANEL, Giorgio Armani, Dior, Four Pillars, Ralph Lauren, Givenchy, Yves Saint Laurent, Bvlgari, LVMH group, Valentino, Prada, Jean Paul Gaultier, Lancôme, Jo Malone, Benefit, Interparfums, Victor and Rolf, Estée Lauder, Clinique, Endota, Maison Margiela, Sol De Janeiro and Goldfield and Banks.

• Recommended training courses to customers, thoroughly explaining details.
• Enrolled students into courses through online systems and completed administrative tasks such as filing, printing and scanning
• Responded to customer requests for products, services and company information.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity in the donut shop.
• Performed duties in accordance with applicable food safety standards, policies, and regulatory guidelines to promote a safe working environment.
• Served customers with a friendly and efficient manner and well as maintaining enthusiasm in the fast-paced retail environment.
• Used POS system to process sales, returns, end of day sales and online orders, ensuring accurate transactions.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered questions about store policies and addressed customer concerns.
• Increased sales by offering advice on purchases and promoting additional products.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Helped residents with hygiene-related tasks.
• Remained alert to problems or health issues of residents and informed Manager/supervision immediately.
• Contributed in daily activities with residents such as word games and chess.