Olivia De Rose
Mount Barker,SA
Overview
9
9
years of professional experience
Work History
Team Leader
South Australian Potato Company
04.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Restaurant Manager
Jo And Scott, Terminus Hotel Owners
08.2020 - 05.2022
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Reconciled cash and credit card transactions to maintain accurate records.
Professional Cleaner
Corporate Clean And Property Services
01.2021 - 03.2022
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Delivered quality customer service to address urgent needs and cleaning requests.
Barista
Mary Macclesfield Deli
10.2016 - 05.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Complied with standards for merchandising, stocking and storing product.
Kitchen Hand and Waitress
Christian York, Owner Of Macclesfield Hotel
08.2015 - 05.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
Certificate II - World of Bartending
Tafesa
Certificate III - Business
Alffie
2019
Skills
- Productivity and Time Management
- Multitasking and Prioritization
- Strong Work Ethic
- Willingness to Learn
- PPE Safety
- Positive Team Player
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
References
Jayne chambers (Former Quality Control office at South Australian Potato Company) Ph: 0478 009 269
Jordy Roe (Former head chef at Terminus hotel)
Ph: 0400 267 188
Timeline
Team Leader
South Australian Potato Company
04.2022 - Current
Professional Cleaner
Corporate Clean And Property Services
01.2021 - 03.2022
Restaurant Manager
Jo And Scott, Terminus Hotel Owners
08.2020 - 05.2022
Barista
Mary Macclesfield Deli
10.2016 - 05.2017
Kitchen Hand and Waitress
Christian York, Owner Of Macclesfield Hotel
08.2015 - 05.2017
Certificate II - World of Bartending
Tafesa
Certificate III - Business
Alffie