Olivia Donnelly
Wentworth Point,Australia
Summary
Experienced and self-motivated trainer and sales professional with a dynamic background spanning 17 years across aesthetics, vocational education and training. Most recently leading and supporting a team of cosmetic doctors and nurses to meet compliance and monthly revenue targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Practice Manager
Contour Clinics
07.2020 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
CLINICAL TRAINING MANAGER
Body Sculpting Clinics
10.2018 - Current
- Responsible for delivering clinical training across five clinics in medical-grade, TGA approved body and face devices
- Focus on driving clinic revenue from consultations, contributing to sales forecasting and team and clinic targets
- Individual KPI of $30,000 per month achieved consistently
- Collaboratively drove the team towards a $100,000 monthly clinic target
- Monitored the performance of sales team members and worked to increase team morale and motivation through training development.
TRAINER AND ASSESSOR
TAFE Ultimo
02.2018 - Current
- Delivering Cert III and Diploma of Beauty Therapy, planning both practical and theory classes in all Units of competency for large classes on campus
- Coordinated TVET classes for Year 11 and 12 students.
TRAVELLING TRAINER AND ASSESSOR
Scentia
03.2015 - 12.2017
- Delivering Diploma of Beauty Therapy to adults of varying ages and learning needs
- Responsible for creating learning tools to assist in theory and practical classes across all units of competency
- Develop webinar presentations for live training sessions
- Travel interstate to teach and assess beauty therapy practical workshops, including facial and advanced facial treatments, make up and spa therapies
- I have completed units in adult literacy, language and numeracy to assist adult learners with their individual learning needs.
SENIOR PARMEDICAL THERAPIST
Face of Man
02.2014 - 03.2015
- Provided beauty and paramedical treatments for a sophisticated clientele at one of Sydney's award winning male grooming lounges
- Worked with Ultraceuticals products, educating men in how to look after their skin
- Provided advanced facial services such as deep needle therapy, LED treatments, hydrabrasion and advanced peels
- Met weekly service and retail targets and delivered results that maintained strong client loyalty
MEDI SPA MANAGER
Buoy Salon and Spa
06.2012 - 01.2014
- Therapist at an award-winning salon that gained national recognition for its dedication to providing high quality treatments and customer care in hairdressing and beauty
- Provided clients with a range of beauty services, with attention to education, sales and recommendations to clients.
SPA THERAPIST
Steiner Transocean / Carnival Cruise Lines
03.2010 - 01.2012
- Completed training at Steiner institute in London, employed by the world's largest Spa organisation at sea
- Met targets with attention to upselling and retail recommendations
- Provided world class treatments using Elemis and Bliss skin care
- Self-motivated to drive on-board services, confidently presented and addressed guests every cruise.
Education
SOA PREPARE AND SERVE ESPRESSO COFFEE -
AUSTRALIAN BARISTA SCHOOL
01.2020
CERTIFICATE III TRAINING AND ASSESSMENT - Education
AUSTRALIAN INSTITUTE OF MANAGEMENT
Sydney, NSW01.2015
DIPLOMA OF BEAUTY THERAPY -
WELLINGTON COLLEGE OF BEAUTY THERAPY
01.2007
DIPLOMA OF HOSPITALITY MANAGEMENT -
MASSEY UNIVERSITY
01.2005
Skills
- Networking and relationship building
- Interpersonal Communication Skills
- Industry Knowledge, Flexible and Patient
- Upbeat and Resourceful
- Dedicated to client satisfaction
Hobbies and Interests
- Ballroom Dancing
- Cooking
- Coffee Enthusiast
- Travel
- Wanderlust
Timeline
Practice Manager
Contour Clinics
07.2020 - Current
CLINICAL TRAINING MANAGER
Body Sculpting Clinics
10.2018 - Current
TRAINER AND ASSESSOR
TAFE Ultimo
02.2018 - Current
TRAVELLING TRAINER AND ASSESSOR
Scentia
03.2015 - 12.2017
SENIOR PARMEDICAL THERAPIST
Face of Man
02.2014 - 03.2015
MEDI SPA MANAGER
Buoy Salon and Spa
06.2012 - 01.2014
SPA THERAPIST
Steiner Transocean / Carnival Cruise Lines
03.2010 - 01.2012
SOA PREPARE AND SERVE ESPRESSO COFFEE -
AUSTRALIAN BARISTA SCHOOL
CERTIFICATE III TRAINING AND ASSESSMENT - Education
AUSTRALIAN INSTITUTE OF MANAGEMENT
DIPLOMA OF BEAUTY THERAPY -
WELLINGTON COLLEGE OF BEAUTY THERAPY
DIPLOMA OF HOSPITALITY MANAGEMENT -
MASSEY UNIVERSITY
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