Olivia Douglass
Oakdale
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Well organised and able to manage time effectively by prioritizing tasks and setting goals to achieve.
Overview
14
14
years of professional experience
Work History
Online Sales Representative
Peter Warren Automotive
02.2019 - 10.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Appointing customers to visit the dealership and test drive the vehicle they were interested in
- Boosted online sales by developing and implementing effective customer relations via internet and phone enquires.
- Trained new hires
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Assisted with managing the team, paying wages and rostering staff.
Barista and All Rounder
Gloria Jeans
01.2011 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Making coffee, handling food, closing and opening the store.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication with colleagues.
Education
High School Diploma -
McCarthy Catholic College
Emu Plains, NSW01-2013
Skills
- CRM software usage
- Effective Communication
- Efficient
- Clean and Tidy
- Problem Solver
- Attention to detail
- Organisation skills
Timeline
Online Sales Representative
Peter Warren Automotive
02.2019 - 10.2024
Barista and All Rounder
Gloria Jeans
01.2011 - 02.2019
High School Diploma -
McCarthy Catholic College
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