Olivia Easey
Brisbane
Summary
Dynamic hospitality professional with a proven track record, excelling in effective multitasking and responsible alcohol service. Recognized for fostering strong customer relationships and maintaining impeccable cleanliness. Adept at managing inventory and cash handling, ensuring operational efficiency while enhancing guest satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender
The Hoptician Micropub
11.2024 - 03.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Store Manager
Zings Vintage and Streetwear Clothing
10.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Pharmacy Assistant
Boots
05.2019 - 08.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Bartender
The Salutation Inn
11.2018 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Resturant Manager
The Rose and Crown
06.2016 - 10.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Waitress
The Frocester George
02.2015 - 06.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Science - Criminology
University of Bristol UK
07-2022
Skills
- Effective multitasking
- Client support
- Highly reliable
- Strong multitasking
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Alcohol awareness
- Food service
- Inventory
- Food running
- Changing beer kegs
Timeline
Bartender
The Hoptician Micropub
11.2024 - 03.2025
Store Manager
Zings Vintage and Streetwear Clothing
10.2023 - 03.2025
Pharmacy Assistant
Boots
05.2019 - 08.2023
Bartender
The Salutation Inn
11.2018 - 04.2019
Resturant Manager
The Rose and Crown
06.2016 - 10.2018
Waitress
The Frocester George
02.2015 - 06.2016
Bachelor of Science - Criminology
University of Bristol UK
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