Olivia Emmi

• Current WWC
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Maintained clean, neat, and operational facilities to serve program needs.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Provided emotional support to children during challenging times, fostering resilience and coping skills.
• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
• Utilised critical thinking skills to prioritise interventions based on children's individual needs as well as the horses involved
• Used strong interpersonal communication skills to convey information to others.
• Developed strong interpersonal relationships with the children, earning their trust and respect through consistent empathy and understanding.
• Supported engaging, fun, and smooth-running events by helping with organisation and planning.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.
• Assisted with special events and programs.

• Tend to plants and provide hands on care to indoor plants and potting

• Managed efficient cash register operations.

• Knowledge of art industry/sales/curation etc to assist with store purchases and layout

• Attend planning meetings with owner/manager to order and prepare for new stock

• Utilise art knowledge while researching for new seller

• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Executed visual merchandising strategies to attract customers and drive sales.
• Fielded customer questions to share information about products, availability, and pricing.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Cleaned counters, machines, utensils, and seating areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Used POS system to accurately enter orders and process payments.