Olivia Fae Grose
Bentley,WA
Summary
I am a diligent Operations Supervisor with a solid background in overseeing daily operations and ensuring process efficiency. I am a person centred leader with a proven track record of optimising workflows and enhancing team performance to achieve company objectives. I lead with inclusion, empathy and thrive on customer focused outcomes.
Overview
29
29
years of professional experience
Work History
House Operations Supervisor
Ronald McDonald House Charities WA
11.2022 - Current
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Lead and support a team of Family Liaison Officers across QEII house and Perth Children's Hospital accommodation services.
- Oversee the roster, ensure shift cover is in place for planned, unplanned leave of duty operations workers.
- Develop relationships with Hospital stakeholders including the Social Work Department, Aboriginal Liaison Officers and Clinical Nurse Managers to promote our Ronald McDonald Houses and ensure families are aware of the different facilities programs and support services offered to cater for issues that are affecting their families and the child's health journey.
- Contribute to risk mitigation including reporting any identified health and safety and child protection risk to the Accommodation Services Manager and recording them in Donesafe.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Manage emergency and incident response plans, leading investigations to ensure timely resolution of incidents.
- Develop and implement standard operating procedures to ensure consistency in service delivery across all shifts.
- Contribute to long-term strategic planning discussions within the leadership team to help shape future direction for our community based service.
- Optimise resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Recruiting, onboarding and training new Family Liaison Officers to the required standard.
- Ensure team meets WHS and safeguarding children and young people framework (SCYP) compliance standards in accordance with Chapter and RMHC procedures.
- Achieve cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Complete monthly board reports.
Family Liaison Officer
Ronald McDonald House Charities WA
11.2022 - Current
- Supporting the House Operations Supervisor in supervising the daily operations of the house.
- Ensuring families are fully inducted into the facility and understand the guest agreement and are aware of their rights and responsibilities as residents of the house.
- Working along side Family Support Coordinator's ensuring families are informed of their departure date.
- Engage with individual families to facilitate the completion of the Family Impact Survey to meet target completion rates.
- Support House Operations Supervisor and Accommodations Services Manager with eviction of families if required, manage after hours removal of families in event of disruption to the house.
- Assist families with general enquires including knowledge of local area, hospitals, sundries in house, use of facilities, booking enquiries, PATS.
- Maintaining an empathic and friendly home environment - includes managing interpersonal domestic disputes and disputes between families.
- Monitoring the wellbeing of children and their families and notifying the House Operations Supervisor and/or Manager of any situation that may possibly require intervention from relevant professionals or welfare authorities without becoming personally involved.
- Daily house hold duties, ensuring the house is always kept to a high standard.
Youth Custodial Officer
Department of Corrections
03.2022 - 11.2022
- Monitored and supervised the daily activities of youth detainees to ensure compliance with facility rules and regulations.
- Implemented behaviour management strategies to promote positive interactions and reduce conflict among youth residents.
- Facilitated group discussions and activities aimed at developing social skills and fostering a sense of community among detainees
- Collaborated with multidisciplinary teams, including Psychologist, Aboriginal Liaison Officers and educators, to support the individualized needs of detainees.
- Provided emotional support and crisis intervention for youth experiencing trauma or behavioural challenges.
- Utilized conflict resolution techniques to de-escalate tense situations and maintain a peaceful environment.
- Participated in ongoing training to enhance skills in youth management, safety protocols, and mental health awareness.
- Collaborated with other custodial staff members to ensure timely completion of assigned tasks across all areas of the facility.
- Ensured safe working conditions through proper handling of hazardous materials and adherence to OHS regulations.
- responded to incidents
- Supervised detainees during meals, recreation and other activities.
- Investigated and responded to incidents of detainee misconduct.
- Conducted routine and emergency head counts.
- Responded to emergency situations and de-escalated hostile confrontations.
Level 3 Special Needs Education Support Assistant
Butler Primary School
01.2020 - 11.2021
- Plan and implement behaviour strategies
- Use assist communication devices
- Creating visual timetables and visual cues for communication
- Working one on one with students who have Autism, Cerebral Palsy and intellectual disabilities.
- Working one on one with indigenous students with PTSD, ADHD and trauma
- Assist the teacher implementing curriculum-based activities
- Working alongside therapists for students
- Attending case conferences with therapists and support team
- Created engaging learning environments by utilizing sensory materials and resources.
- Worked collaboratively with external professionals to align support strategies for students.
Level 3 Special Needs Education Support Assistant
Duncraig Education Support C
07.2012 - 05.2016
- Trained in Peg feeds for student with Cerebral Palsy
- Promote access and diversity in community recreation
- Respond to Children and Young people at risk
- Support students with multiple disabilities
- Apply reward strategies for students to complete work (first and then visuals)
- Scaffold learning with students (open ended questions)
- Assisted in the administration of assessments and evaluations for special needs students.
- Collaborated with classroom teachers to adapt lesson plans for accessibility.
- Facilitated communication between non-verbal students and staff using assistive technology.
- Organized and participated in inclusive extracurricular activities to foster community.
- Provided emotional support and crisis intervention for students experiencing trauma.
- Trained and mentored new staff in best practices for supporting special needs students.
- Encouraged positive behaviour through reinforcement strategies and individualized approaches.
- Developed and implemented visual schedules to assist students in transitioning between activities.
- Contributed to individualized education plans (IEPs) for students with diverse special needs.
- Supported students in developing social skills through structured group activities.
Activities Coordinator
Palmgrove Senior Care Centre
02.2005 - 12.2005
- I was involved as the start up team for this retirement village
- Worked within a multidisciplinary team (Occupational therapists, Physiotherapist, Registered Nurses and Doctors) including attending monthly meetings
- Developed and implemented all care plans and other documents to the Diversional Therapy Standard
- Worked closely with families to understand resident interests and support their engagement in activities.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
Activities Coordinator
Oaks Senior Care Centre
03.1999 - 02.2005
- Designed and implemented tailored recreational programs to meet the diverse needs of residents.
- Implemented safety protocols during activities to ensure the well-being of all participants.
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
- Facilitated regular feedback sessions with residents to enhance activity offerings based on their preferences.
- Coordinated transportation and logistics for community outings, ensuring safety and accessibility for all participants.
- Managed budgets for activity supplies and events, ensuring cost-effective use of resources.
- Collaborated with healthcare professionals to create holistic activity plans that support residents' physical and emotional well-being.
- Monitored and evaluated the effectiveness of programs, making adjustments to improve resident engagement.
- Developed partnerships with local organizations to enrich activity options and broaden community involvement.
Nurse Aide
Oaks Senior Care Centre
02.1997 - 03.1999
- All daily living Cares, which included
- Use of hoist
- Showering
- Skin cares
- Toileting
- Communicating with families
- Counsel families in time of grief
- Grooming
- Bed bathing
- Medications
- Dressing
Education
Education Support
North Metropolitan TAFE
Perth, WA01-2012
Skills
- Deep passion and joy to help people of all ages with intellectual and physical disabilities reach their full potential
- High self-motivation and initiative
- Excellent verbal and written communication skills
- Strong leadership and support focus
- High level of attention to detail
- Ability to focus on and deliver a high standard of work
- Friendly, confident with a kindhearted manner
- Operations management
- Risk management
- Incident reporting
- Employee engagement
- Team leadership
- Decision-making
- Solution focused
Accomplishments
I am currently the Health and Safety Representative for the Ronald McDonald house. I have been in this role for 2.5 years. I thrive on educating and supporting the organisation in all aspects of safety, this includes Psychosocial safety. I plan and implement safety updates in our weekly staff huddle. I am an integral part of the incident management team, in collaboration with senior management, we have recently created a new incident management matrix for staff to follow, this is to ensure the safety of staff and the families that reside at our accommodation facility.
Timeline
House Operations Supervisor
Ronald McDonald House Charities WA
11.2022 - Current
Family Liaison Officer
Ronald McDonald House Charities WA
11.2022 - Current
Youth Custodial Officer
Department of Corrections
03.2022 - 11.2022
Level 3 Special Needs Education Support Assistant
Butler Primary School
01.2020 - 11.2021
Level 3 Special Needs Education Support Assistant
Duncraig Education Support C
07.2012 - 05.2016
Activities Coordinator
Palmgrove Senior Care Centre
02.2005 - 12.2005
Activities Coordinator
Oaks Senior Care Centre
03.1999 - 02.2005
Nurse Aide
Oaks Senior Care Centre
02.1997 - 03.1999
Education Support
North Metropolitan TAFE