Olivia Ferriday
South Bunbury,WA
Summary
Highly motivated Administration Officer who independently runs an office and is responsible for managing daily operations, handling correspondence, scheduling and dealing with financial tasks. I am a hard worker who is always eager to learn new things and expand their skill set.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administration Officer
South West Community Care
03.2022 - Current
- Managing transport bookings and liaising with Volunteer Drivers.
- Stocktake/ordering stationery and printing supplies
- Scheduling transports and outings for consumers to medical appointments and shopping trips
- Provide clerical and administration support for programs and activities
- Efficiently managed various administrative tasks including file organization, record keeping, and document preparation
- Collect and receipt funds, balance float and incoming fees daily
- Dispense and reconcile petty cash
- Use of ApprovalMax and Xero
- Promote a high level of service to all internal and external Consumers
- Communicate in a timely, open and honest manner with colleagues
- Participate in performance management processes and training and development opportunities
- Demonstrate awareness of consumer confidentiality and the consumer’s privacy and dignity at all times.
- Maintain the service and function of all administrative equipment
- Provide supportive assistance to all stakeholders of the organisation by way of reception and telephonist duties
- Performed accurate and efficient data entry tasks.
Medical Receptionist
Wishing Well Clinic
08.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to the clinic's policies.
- Sterilising and Scrubbing/Cleaning instruments
- First aider/running of Covid clinics
- Ordering of stock
- Use of genie software
- Receipting medicare claims
Senior Waitress
Eaton Tavern
06.2019 - 08.2021
- Regularly in charge of running the restaurant with a minimum of 4 staff under my direction
- Strong customer service skills
- Handling all customer complaints and inquiries
- Stock management
- Responsible of opening and closing the restaurant
- Resolved complaints effectively and efficiently.
Barista
Miami Bakehouse
09.2018 - 10.2019
- High attention to detail
- Customer service
- Stock purchasing
- Trainer assistant
- Meet sale targets
- Food preparation
- Follow work and safety procedures
- Problem solving
- General cleaning:
- Restrooms Dinning area
Retail Assistant
Kmart
04.2015 - 09.2018
- Stocked shelves
- Stocktake
- General cleaning
- Cashier
- Stock intake
- Customer service
- Trainer assistant
Education
High School Diploma -
Eaton Community College
Eaton, WA10.2018
Skills
- Document Control
- Reporting skills
- Schedule Management
- High organisational skills and time management
- Policy and procedure modification
- Schedule Maintenance
- Presentation Design
- Attention to Detail
- Scheduling
- Team Collaboration
- Team Building and Leadership
Certification
- Certificate III Business
- Certificate II Information Technology
- Certificate II Hospitality
- First Aid Certificate
- Fire Warden
references
Nicola Lilly
Practice Nurse- Wishing Well Clinic 0456 795 322
Karri White
Assistant Practice Manager- Wishing Well Clinic 0403 436 538
Natalia Camera
Restaurant Supervisor- Eaton Tavern 0458 995 435
Timeline
Administration Officer
South West Community Care
03.2022 - Current
Medical Receptionist
Wishing Well Clinic
08.2021 - 03.2022
Senior Waitress
Eaton Tavern
06.2019 - 08.2021
Barista
Miami Bakehouse
09.2018 - 10.2019
Retail Assistant
Kmart
04.2015 - 09.2018
High School Diploma -
Eaton Community College
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