Olivia Fitzgerald
Mount Eliza
Summary
Personable and upbeat hospitality team member. Understands importance of efficient order processing, along with maintaining clean and organized dining area. Aims to deliver exceptional customer service and contribute to positive team environment.
Overview
2
2
years of professional experience
Work History
Bartender
Snooks Catering
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wait Staff Member
Snooks Catering
05.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Built relationships with regular customers.
- Assisted in training new waitstaff members, creating a team-oriented work environment.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Coffee Kiosk Barista
Snooks Catering
05.2023 - Current
- Streamlined beverage preparation processes, reducing wait times and improving customer experience.
- Assisted with daily opening/closing tasks, ensuring the kiosk was always prepared for efficient operation during open hours.
- Built strong rapport with regular customers, fostering a welcoming atmosphere at the kiosk.
Education
Bachelor's Degree - Biomedical Sciences
Monash University
Clayton, VIC01-2027
Skills
- POS system operation
- Efficient organization
- Strong multitasking
- Professional appearance
- Cleanliness and hygiene
Timeline
Bartender
Snooks Catering
11.2024 - Current
Wait Staff Member
Snooks Catering
05.2023 - Current
Coffee Kiosk Barista
Snooks Catering
05.2023 - Current
Bachelor's Degree - Biomedical Sciences
Monash University
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