Olivia Fleming
Rowville
Summary
Professional in retail management with solid background in operations and leadership to ensure effective team collaboration in maintaining store standards and daily goals. Adaptable to changing environments, ensuring consistent achievement of business goals and efficient time management.
Accomplished at building sincere customer relationships in order to enhance exceptional experiences and promote brand loyalty.
Successful communication skills that provide a positive outcome and consistent customer and team satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Smiggle - The Just Group
08.2018 - Current
- Customer Service and developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Participated in ongoing professional development opportunities offered by the company for continuous improvement and growth.
- 2022, Accepted into the Just Future Leaders (JFL) learning program for up and coming managers
Service Team and Bakery Team Member
Woolworths Surfers Paradise
03.2017 - 06.2018
- Customer service
Education
Bachelor of Criminal Justice and Psychological Studies -
Victoria Uni
01.2020
Bachelor of Nursing -
Griffith Uni
01.2018
Year 11-12 -
Coffs Harbour Senior College
11-2016
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Time Management
- Attention to Detail
- Staff Supervision
- Customer experience
- Team Building and Leadership
- Work Planning and Prioritization
- Goals and performance
References
- Matthew Streames, Current Manager Smiggle Chadstone, 0431278133
- Justine O'Sheades, Current Regional Manager Smiggle, 0429373541
- Monique Harris, Former Manager at Smiggle Victoria Gardens, 0448717383
Timeline
Assistant Store Manager
Smiggle - The Just Group
08.2018 - Current
Service Team and Bakery Team Member
Woolworths Surfers Paradise
03.2017 - 06.2018
Bachelor of Nursing -
Griffith Uni
Bachelor of Criminal Justice and Psychological Studies -
Victoria Uni
Year 11-12 -
Coffs Harbour Senior College
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