Olivia Frye

Client-focused professional with extensive experience delivering exceptional service, targeted support, mentoring, education & sustainable employment outcomes. Skilled at understanding client needs, resolving barriers, and building strong relationships to achieve high satisfaction and loyalty. Proven ability to manage diverse caseloads, mentor clients through complex challenges, and drive consistent placement results. Creator of the FRYE Method — Recognised for innovative approaches, employer engagement, and system design that empower clients to thrive.

• Increased complex caseload conversion from red to orange to green within months through targeted mentoring and engagement.
• Implement movement-friendly appointments (5–6 weekly offsite marketing sessions; 3–4 walk-and-talks), boosting engagement by 65%.
• Designed and implemented roster system for off-site marketing, improving outreach, time management, and engagement.
• Adopted the FRYE Method™ "Fear-Free | Rapport-First | Your-Pace | Empowerment" by starting at initial appointments with clients.
• Caseload increased with client referrals and clients who have followed me from other offices such as Tweed Heads

Nadia said "Olivia does not ‘fix’ people—she builds ladders to the lives they want. My DSP process went from terrifying to empowering." 

Jake says “I went into my initial knowing I wouldn’t say much or open up. I left telling Olivia my story with no pressure just started talking. That unique ability to connect immediately is rare — and priceless.”