Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

OLIVIA GADD

Port Macquarie,NSW

Overview

9
9
years of professional experience

Work History

Sales Representative

Club WYNDHAM
10.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded sales targets through effective planning and goal setting.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Assistant Manager

Amart Furniture
05.2023 - 10.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Customer Advisor

Bupa
09.2022 - 04.2023
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Answered as many as 30-40 calls each day focused on answering questions and resolving customer queries and/or issues they are having with certain claims or memberships.

Optical Assistant

Specsavers
04.2021 - 09.2022
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Collaborated with optometry staff to reach individual and team goals.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Managed over 30 customer calls per day.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.

Machine Operator

SunRice
01.2017 - 03.2021
  • Maximised productivity by keeping detailed production records and identifying hold-ups.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Completed work according to schedule and helped struggling team members.
  • Packaged and moved completed products.
  • Keep work area clean, neat and organised to prevent accidents, mishaps and misplaced tools.
  • Set up and adjusted machines for day-to-day operations.
  • Experienced with plant start-up and shut down.
  • Hit daily targets/ weekly targets.
  • Worked in the laboratory, testing product every 15 minutes to ensure it was up to consumer standards and the Australian Food Safety Standards.
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.

Education

Completed High School Certificate (HSC) -

Leeton High School
Leeton, NSW
2016

Skills

  • Sales expertise
  • Customer service
  • Safety and compliance
  • Collaborative teamwork
  • Effective communication
  • Diligent worker
  • Computer skills
  • Active Listening
  • Sales presentations
  • Customer retention
  • Upselling and cross selling
  • Objection handling
  • Strong interpersonal skills

References

Kerrie Friswell

Personal Referee

Mobile Phone: 0429 068 000

Clare Hillman

Personal Referee

Mobile Phone: 0403 532 141

Stacey Alchin

Manager at SunRice

Mobile Phone: 0429 082 883


Hobbies

  • Beach
  • Travel
  • Cooking/Baking

Timeline

Sales Representative

Club WYNDHAM
10.2023 - Current

Assistant Manager

Amart Furniture
05.2023 - 10.2023

Customer Advisor

Bupa
09.2022 - 04.2023

Optical Assistant

Specsavers
04.2021 - 09.2022

Machine Operator

SunRice
01.2017 - 03.2021

Completed High School Certificate (HSC) -

Leeton High School

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OLIVIA GADD