Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Olivia Galea

Upwey,VIC

Summary

Commerce Student at Deakin University, majoring in Accounting and Financial Planning.


Aspiring Accountant and Financial Planner to fulfil a passion of financial advice.


I thrive in fast paced environments with consistent challenges and opportunities to learn and further develop. An asset to any team as a fast learner and enthusiast, working well in both groups and individually.

Overview

8
8
years of professional experience

Work History

Business Support Officer

Westpac Group
09.2023 - Current
  • Developed and maintained key business relationships with residential brokers to support organizational growth and expansion.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Worked closely with internal stakeholders to assist and monitor retail lending application to ensure finance and settlement clauses were met and any issues were resolved promptly.
  • Answered phone calls and addressed broker questions and concerns to promote satisfaction and continued business.
  • Oversaw professional calendars and coordinated appointments with external stakeholders.
  • Coordinated logistics for large-scale events, including venue selection, catering arrangements, seating plans and invitations delivery.

Support & Cafe Team Member

Bunnings
11.2018 - Current
  • Creating and adding to customer orders and taking payments over the phone as required
  • Assisted in the management of large teams, up to 60 people, through training and maintaining standards and procedures for new click and collect team members
  • Providing excellent and specific customer service both in-store and over the phone with great knowledge of store and policies
  • Troubleshooting customer issues and feedback arising from Click and Collect orders
  • Picking, packing and processing pick-ups and deliveries of online orders
  • Met customer needs by issuing refunds for damaged, non-functional and unwanted products
  • Supervised the cafe through maintaining fresh and appealing displays with clean and well-stocked product cases, serving of coffee, desserts, pastries and toasted goods and Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary in the cafe.
  • Cleaned and organized sales and stock areas.
  • Put away received merchandise in designated location.
  • Performed section resets to match new planograms.
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
  • Created seasonal displays to showcase new and promotional merchandise.

Credit Assessor

Westpac Group
10.2022 - 09.2023
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Obtained copies of applicants' credit histories and reviewed paperwork relating to income, expenses and liabilities, to determine feasibility of granting loans.
  • Calculating income available for servicing home lending.
  • Approved loan applications based on customer creditworthiness.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Developed and maintained relationships with brokers and loan officers to establish smooth loan process.

Personal Banking Advisor

Westpac Group
07.2021 - 10.2022
  • Assisted customers with setting up or closing accounts, completing unsecured credit applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Scheduled staff shifts to ensure proper coverage across key areas of the branch.

Administrative Assistant

Tesselaar Flowers
11.2019 - 03.2020
  • Preparing aged debtor report and emailing debtors about overdue sales invoices
  • Maintaining accuracy of accounts payable through daily inputting of invoices into Xero
  • Recording daily transaction, preparing registers and processing banking
  • Preparing payments to creditors
  • Reconciliation of accounts

Service Team Member

Kmart
04.2016 - 01.2020
  • Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items
  • Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock
  • Answering phones calls and providing specific and accurate information tailored to questions and needs of customers

Education

Bachelor of Commerce -

Deakin University
Burwood, VIC

VCE Certification -

Mater Christi College
Belgrave, VIC
11.2018

Skills

  • Team Player
  • Adaptable
  • Written and Verbal Communication
  • Analytical Thinker
  • Organised
  • Customer Relations
  • Order Processing and Managing
  • Delivery Coordination
  • Problem Solver
  • Time Management

Accomplishments

  • Cert II in Applied Language (Mandarin)
  • La Trobe Leadership and Community Service Award

References

Available upon request

Timeline

Business Support Officer

Westpac Group
09.2023 - Current

Credit Assessor

Westpac Group
10.2022 - 09.2023

Personal Banking Advisor

Westpac Group
07.2021 - 10.2022

Administrative Assistant

Tesselaar Flowers
11.2019 - 03.2020

Support & Cafe Team Member

Bunnings
11.2018 - Current

Service Team Member

Kmart
04.2016 - 01.2020

Bachelor of Commerce -

Deakin University

VCE Certification -

Mater Christi College

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Olivia Galea