Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Gibbins

Coffs Harbour,NSW

Summary

Dynamic Sales Executive with a proven track record at Tutti Frutti Wholesale, excelling in customer service and relationship building. Recognized for boosting sales revenue through effective strategies and maintaining accurate financial records. A reliable and organized multi-tasker, committed to delivering fast and efficient service while fostering client loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Executive

Tutti Frutti Wholesale
10.2021 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
  • Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
  • Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.

Bartender

Lime Mexican Sawtell
12.2019 - 12.2021
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Provided exceptional hospitality by greeting guests warmly upon arrival and escorting them to their designated tables or booths.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Barista

Bonville Service Station
01.2019 - 12.2021
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, and teas.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Fast Food Manager

Ottoman Kebabs
01.2015 - 01.2019
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

HSC -

Bishop Druitt College
Coffs Harbour, NSW
10-2018

Skills

  • Customer service
  • Money handling
  • Organized multi-tasker
  • Reliable and punctual
  • Positive attitude and enthusiasm
  • Fast and efficient service worker

Certification

RSA - Current

Drivers Licence - Current

Cert 3 in Business Administration

HACCP Certificate


Timeline

Sales Executive

Tutti Frutti Wholesale
10.2021 - Current

Bartender

Lime Mexican Sawtell
12.2019 - 12.2021

Barista

Bonville Service Station
01.2019 - 12.2021

Fast Food Manager

Ottoman Kebabs
01.2015 - 01.2019

HSC -

Bishop Druitt College

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Olivia Gibbins