- Photography
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Enjoying the art of baking and pastry-making, experimenting with recipes
Olivia Giesbertz
Perth,WA
Summary
Dynamic sales assistant with proven success at Bakers Delight, excelling in customer service and relationship building. Skilled in cash handling and stock management, I consistently enhanced customer satisfaction and contributed to increased sales through effective communication and teamwork. Committed to creating positive experiences in fast-paced environments.
Diligent [Desired Position] with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Bakers Delight
09.2022 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Barista
Capital Cafe & Kitchen
02.2022 - 09.2022
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Caffissimo
02.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cafeteria Worker
Beechboro Primary
01.2019 - 12.2020
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Received and stored incoming supplies according to procedures.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Education
Certificate III - Hospitality
Arrow Training
Perth, WA12-2020
No Degree -
Kiara College
Perth, WA11-2018
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Visual merchandising
- Product merchandising
- Customer needs assessment
- Cash register operation
- Team collaboration
- Order fulfillment
- Team support and assistance
- Customer service
Interests
Timeline
Sales Assistant
Bakers Delight
09.2022 - 03.2024
Barista
Capital Cafe & Kitchen
02.2022 - 09.2022
Barista
Caffissimo
02.2021 - 01.2022
Cafeteria Worker
Beechboro Primary
01.2019 - 12.2020
Certificate III - Hospitality
Arrow Training
No Degree -
Kiara College
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