Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Affiliations
References
Timeline
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Olivia Grace Rowland

Olivia Grace Rowland

MEREWETHER HEIGHTS,NSW

Summary

Hi there, I’m Olivia — or Liv, for short. I believe I’d be a valuable asset to your team. I'm known for being a hard worker and bring with me nearly four years of experience in both hospitality and retail, particularly in sport-focused environments. Many of my friends would call me a fitness freak, and for good reason! I’m deeply passionate about health and fitness, and I’m always striving to become the fittest, healthiest version of myself. I recognize both the physical and mental benefits of staying active, and I love sharing that passion with others. Whether it’s helping customers find the right gear, motivating those around me, or contributing to a positive team culture, I bring energy, reliability, and a genuine love for what I do. I’m confident that my enthusiasm, combined with my experience, and people skills, would make me a strong fit for your team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Rebel Sports
Charlestown , NSW
10.2024 - Current
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Assisted customers with product selection and ordering process.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to achieve daily sales goals.
  • Participated in team meetings to discuss strategies for improvement.
  • Greeted customers upon entering the store with friendly demeanor.

Receptionist

Barber Industries
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Team Member

KFC
10.2021 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance, especially in busy periods / peak hour
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Revoloution Sports Park
01.2021 - 04.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. (e.g. Party rooms)
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Supervised areas, ensuring safe play for children with minimal risk.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Education

St Philips Christian College
Waratah
11-2025

Skills

- Customer service

- Team collaboration

- Sales techniques

- Employee Relationships

- Strong work ethic

- Positive attitude

- Willingness to learn

- First Aid Training

- Payment Processing

- Flexible schedule

- Relationship building

- Cleaning

Certification

First Aid Certificate

Additional Information

Going onto 2024, I am a Year 11 student who attends St Philips Christian College. I have attended this school from Year 7 till now and I plan to stay until Year 12. More about me is I love spending time with friends, sporting clubs and my family of course too! Some of my biggest achievements in my lifetime have been made throughout sporting, Cheerleading.

Accomplishments

· East Coast All Stars Cheerleading Worlds Bid 2023

· East Coast All Stars Cheerleading 2nd Place ESPN Worlds 2023

  • 2025 - Nike women's international half marathon event
  • 2025 - currently training for 'HYROX'

Affiliations

3x Revolution Sports Park - Team member of the week 2022

KFC Team Leader of the Year 2023

St. Phillips Term Award for Academic Excellence, 2023-25

St. Philips Term Award, Creative Excellence Award 2025

References

References available upon request.

Timeline

Team Member

Rebel Sports
10.2024 - Current

Receptionist

Barber Industries
01.2023 - Current

Team Member

KFC
10.2021 - 01.2023

Team Member

Revoloution Sports Park
01.2021 - 04.2022

St Philips Christian College

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Olivia Grace Rowland