Olivia Grant
Craigieburn ,VIC
Summary
Dynamic and results-oriented professional with extensive experience at Woolworths, excelling in customer service and stock management. Demonstrated ability to improve customer satisfaction and streamline inventory processes, ensuring optimal product availability. Skilled in maintaining high standards of cleanliness and hygiene, with a proven track record of training team members effectively and enhancing team safety.
Overview
3
3
years of professional experience
Work History
Grocery Team Member
Woolworths
08.2024 - Current
- Retrieved items for customers and verified prices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Assisted in inventory management for optimal product availability and reduced waste.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
Fruit and Veg Team Member
Woolowrths
07.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- We follow the correct principal's of food diversion, ensuring people first and farmers next
- Quality checking our department 2 times a day to ensure high standard are on show.
- Timely markdowns to ensure clearance of stock
Customer Service Team Member
Woolowrths
07.2021 - Current
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- In absence of managers I have confidently supervised the front end department.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree -
Rosehill Secondary College
Essendon, VICSkills
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Shelf stocking
- Price tagging
- Maintaining displays
- Sales promotion
- Safety standards
- Stock rotation
- Cleanliness and sanitation
Timeline
Grocery Team Member
Woolworths
08.2024 - Current
Fruit and Veg Team Member
Woolowrths
07.2021 - Current
Customer Service Team Member
Woolowrths
07.2021 - Current
No Degree -
Rosehill Secondary College
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