Olivia Grutt
Toowoomba,QLD
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members. Basic experience in Accounts Payable / Receivable role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aftermarket Sales Manager
Armstrong Auto Group
Toowoomba, QLD
02.2025 - Current
- Created promotional materials, such as brochures and presentations, to promote aftermarket products.
- Built productive professional relationships by gaining deep understanding of operations, account history and growth opportunities.
- Prepared detailed reports on sales activities for upper management review.
- Maintained a high level of customer satisfaction by responding quickly to inquiries or complaints.
- Provided support during customer visits by answering technical questions about products and services.
Stock Controller
Armstrong Auto Group
Toowoomba, QLD
02.2025 - Current
- Performed regular cycle counts to verify actual stock against system records.
- Worked closely with sales team to provide information regarding product availability.
- Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
Administrative Clerk
Armstrong Auto Group
Toowoomba, QLD
06.2023 - 02.2025
- Answered phone to take messages or redirect calls to colleagues.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Created purchase orders for various vendors in accordance with company procedures.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Compiled statistical reports related to sales activity
- Maintained and updated filing, inventory and database systems, manually or using computer.
Receptionist
Armstrong Auto Group
Toowoomba, QLD
07.2022 - 02.2023
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Shift Supervisor
Red Rooster
Toowoomba, QLD
05.2019 - 07.2022
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Taught staff upselling techniques to meet revenue targets.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed operations and adjusted scheduling to maximize productivity.
Education
High School Diploma -
Harristown State High School
Toowoomba, QLD11.2021
Skills
- Multi-line telephone skills
- Meticulous and Organized
- Office Equipment Operations
- Business Operations Understanding
- Courteous and Professional
- Scheduling and Calendar Management
- Attention to Detail
- Computer Proficiency
- Customer Service-Oriented
- Multitasking and Prioritization
- Reliable and Punctual
- Data entry
- Purchase ordering
- Clerical support
Affiliations
- Netball
- Camping
Certification
- Valid Blue Card
- Valid Yellow Card
Timeline
Aftermarket Sales Manager
Armstrong Auto Group
02.2025 - Current
Stock Controller
Armstrong Auto Group
02.2025 - Current
Administrative Clerk
Armstrong Auto Group
06.2023 - 02.2025
Receptionist
Armstrong Auto Group
07.2022 - 02.2023
Shift Supervisor
Red Rooster
05.2019 - 07.2022
High School Diploma -
Harristown State High School
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