Olivia Haines
Wamberal,Australia
Summary
I'm an Energetic and reliable young lady who is motivated to deliver excellent customer service and contribute to team productivity. I will meet customer needs consistently with top-notch service. Keep work and customer areas clean, neat and stocked for all needs. I have a willing to learn attitude and am ready to work hard with a smile.
Overview
3
3
years of professional experience
Work History
Customer Service, Retail Worker
Kmart
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
- Negotiated win-win outcomes during challenging situations that benefited both the customer and the organization without sacrificing business objectives.
- Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
- Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Elevated overall team performance through active participation
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Maintained up-to-date information on company policies, procedures, and offerings for accurate service delivery.
- Positive, uplifting attitude during every shift
Hospitality Worker
Subway Restaurants
12.2021 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Greeted guests with friendly and professional acknowledgment
Education
Terrigal High School
Terrigal, NSW09-2024
Skills
- Active
- Hard Working
- Respectful, honest
- Customer service/ assistance
- Reliability and punctuality
- Store cleaning, store maintenance
- Relationship building
- Problem-solving
- Loss prevention techniques
- Team cooperation
Australian Defence Force- Long Tan Leadership Award
This award was dedicated to me during my graduation. It is for a student who has shown exemplary leadership and teamwork within the school and community. It acknowledges strong values of excellence, respect and mateship.
Timeline
Customer Service, Retail Worker
Kmart
08.2022 - Current
Hospitality Worker
Subway Restaurants
12.2021 - 06.2022
Terrigal High School
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