Olivia Harriet Morrison
Connewarre ,Victoria
Summary
Experienced Food and Beverage Supervisor with a strong track record of delivering exceptional customer service and driving team productivity. Highly adaptable and proactive, I thrive in fast-paced environments and am quick to embrace new challenges. Passionate about continuous learning and committed to maintaining high standards of service in every role I take on.
Recently, I’ve stepped into a new role as a stable hand, which has pushed me outside of my comfort zone and helped me grow both personally and professionally. This hands-on experience has strengthened my work ethic, resilience, and ability to stay calm under pressure—qualities I now carry into every aspect of my career.
Overview
6
6
years of professional experience
Work History
Stablehand
Danny O’Brien
Connewarre, VIC
11.2024 - Current
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Enhanced horse care by implementing efficient grooming and feeding routines.
Restaurant Supervisor
Cosy Club
Bournemouth
11.2022 - 11.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
F&B Assistant
St Michaels Resort and Spa
Falmouth, Cornwall
07.2019 - 09.2024
- Providing a friendly and personalised welcome for all guests
- Working in a friendly and fun team
- Managing setup for the restaurant in line with brand standards
- Help manage stocks and inventories
- Fully bar trained
- Fully Barista trained
- Able to run the front Host desk
- Assist with staff reviews
- Health and Safety Level 1 Trained
- Cocktail trained
- Able to deal with Customer complaints/issues
Education
Bachelor Of Arts - Criminology With Psychology
Bournemouth University
11.2024
A Levels - Law, Psychology, English
Truro College
07.2021
Skills
- Animal care
- Team player attitude
- Horse handling
- Stable maintenance
- Customer service
- Strong multitasking
- Attention to detail
- Decision-making
- Service prioritization
Timeline
Stablehand
Danny O’Brien
11.2024 - Current
Restaurant Supervisor
Cosy Club
11.2022 - 11.2024
F&B Assistant
St Michaels Resort and Spa
07.2019 - 09.2024
Bachelor Of Arts - Criminology With Psychology
Bournemouth University
A Levels - Law, Psychology, English
Truro College