Olivia Harris
Melbourne
Summary
Graduated with a strong foundation in behavioural science, legal systems, and social justice. Developed a deep understanding of individual and group behaviour, psychological assessment, and criminological theory. Demonstrated strong communication, critical thinking, and case management skills through both academic training and diverse client-facing roles. Passionate about applying this knowledge to support vulnerable individuals and promote inclusive, client-centred outcomes in the community services sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OR Administration Assistant
Nabenet
04.2025 - Current
- Deliver comprehensive administrative support, including scheduling, document management, and inbox coordination.
- Liaise with consultants to prepare reports and manage funding documentation.
- Provide high-level stakeholder support with a focus on professionalism and efficiency.
Client Support Coordinator
Maurice Blackburn Lawyers
11.2024 - 04.2025
- Served as the primary liaison for client communications, managing calls, scheduling, and inquiries with professionalism.
- Composed and distributed timely, client-focused correspondence to support effective engagement.
- Conducted client intake with empathy and precision to support legal case preparation.
Seasonal Customer Service Specialist
David Jones
07.2024 - 11.2024
- Utilised Salesforce, ISAMS, and SIM to efficiently manage and resolve customer inquiries.
- Provided tailored support and handled escalations to drive customer satisfaction and retention.
Retail Attendant and Customer Service
The Memo
04.2023 - 07.2024
- Provided tailored support on postpartum care, newborn essentials, and hospital bag preparation.
- Utilised Shopify to manage point-of-sale transactions and inventory systems.
- Built strong rapport with new and expecting parents through informed product recommendations.
Online Click & Collect Supervisor
Woolworths
11.2018 - 05.2023
- Oversaw the daily fulfilment of 50+ Click & Collect orders with a focus on accuracy and timeliness.
- Led and supported a team to maintain operational efficiency and high service standards.
- Fostered customer loyalty through attentive service
Education
Bachelor of Criminology And Psychology
RMIT University
Melbourne, VIC11-2024
High School Diploma -
Trinity Anglican College
Albury, NSW11-2020
Skills
- Skilled in client-centred communication and stakeholder engagement
- Proficient in scheduling and coordinating appointments with attention to client needs
- Expertise in precise documentation and confidential case management
- Applied understanding of psychology and behavioural support principles
Certification
- Working with Children's Check
- Police Check
ACCOMPLISHMENTS
Completed a Bachelor of Criminology and Psychology at RMIT, achieving multiple High Distinctions and Distinctions. Gained practical knowledge in legal systems, mental health, and cross-cultural support, equipping me to work effectively in client-focused and inclusive environments.
Timeline
OR Administration Assistant
Nabenet
04.2025 - Current
Client Support Coordinator
Maurice Blackburn Lawyers
11.2024 - 04.2025
Seasonal Customer Service Specialist
David Jones
07.2024 - 11.2024
Retail Attendant and Customer Service
The Memo
04.2023 - 07.2024
Online Click & Collect Supervisor
Woolworths
11.2018 - 05.2023
Bachelor of Criminology And Psychology
RMIT University
High School Diploma -
Trinity Anglican College
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