Olivia Haynes
Gold Coast,QLD
Summary
As I have recently moved from New Zealand 8 months ago. I am searching for a new full time job. I am 19 years old and have 4 years work experience based around customer service, food and beverage services, commercial food hygiene, as well as money handling. I thrive in busy work environments and with customer based environments. I believe in giving customers the best service possible as they are first priority. I am organized, respectful, patient, adaptable and determined to take on new challenges and learn new skills.
Overview
3
3
years of professional experience
Work History
Barista, Front of House
Cudgen Surfclub
Kingscliff, NSW
05.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Utilized POS system to receive and process customer payments.
- Completed day-to-day duties accurately and efficiently.
Supermarket Cashier
Pak N Save
Hamilton, NZ
10.2022 - 04.2023
- Conducted price checks for customers quickly and accurately to provide an excellent shopping experience.
- Managed cash register operations using POS system and processed sales and returns.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked expiration dates on products and ensured that only fresh goods were sold.
Barista
Volare
Hamilton, NZ
11.2020 - 10.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ordered and received supplies to restock beverage items.
Education
High School Diploma -
Te Awamutu College
New Zealand12-2022
Barista Course -
Ozone Coffee Roasters
New Zealand06-2021
Skills
- Coffee Expertise
- Cash Handling
- Opening and Closing Duties
- POS Systems
- Food Preparation
- Safe Food Handling
- Exceptional Customer Service
- Professional Demeanor
Timeline
Barista, Front of House
Cudgen Surfclub
05.2023 - Current
Supermarket Cashier
Pak N Save
10.2022 - 04.2023
Barista
Volare
11.2020 - 10.2022
High School Diploma -
Te Awamutu College
Barista Course -
Ozone Coffee Roasters
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