Olivia Ho
Fitzroy,Australia
Summary
Hardworking and dependable barista, cashier, trainer coordinator with over two years of experience in the Food and Beverages industry. Excellent reputation for resolving problems and improving customer satisfaction. I'm well established in fast-paced and challenging environments, highly efficient and self-motivated, with an aptitude for applying new knowledge. I'm skilled in customer service, coffee and food pairing, and inventory management. I'm seeking to leverage exceptional service and dedication to achieve short, and long-term company goals. I'm ready to take on demanding workloads, while collaborating as a team player.
Overview
6
6
years of professional experience
Work History
CREW MEMBER/TRAINER COORDINATOR
McDonald's
06.2022 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations, increasing sales by 10% per average day
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Assisted other team members to help achieve goals
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Collaborated with team members to complete orders
- Prepared products following restaurant, health, and safety standards and procedures
- Trained and encouraged new crew members to equip them for their new role
- Worked well with teammates and accepted coaching from management team
BARISTA
Starbucks
12.2021 - 05.2022
- Pleasantly interacted with at least 30 customers per day during hectic periods to promote fun, positive environment
- Created more than 10 different hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Recommended products based on solid understanding of individual customer needs and preferences
CREW MEMBER
McDonald's
04.2019 - 11.2021
- Provided excellent customer service by greeting more than 20 customers per day and meeting quality expectations
- Took over 20 orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
Education
Bachelor of Criminology - Criminology
Victoria University
Melbourne, VIC11-2025
Graduate Certificate - Responsible Services of Alcohol Program
Short Courses Australia
Melbourne, VIC12.2022
Graduate Certificate - Provide Responsible Service of Alcohol
Short Courses Australia
Melbourne, VIC12.2022
Graduate Certificate - Food Safety
CBD College
Melbourne, VIC05.2022
Graduate Certificate - Food Preparation
CBD College
Melbourne, VIC05.2022
High School Diploma -
Academy of Mary Immaculate
Fitzroy, VIC11.2020
Volunteer Certificate - Disability Support
House of Welcome
Fitzroy, VIC05.2014
Skills
- Teamwork and Collaboration
- Customer Service
- Adaptability and Flexibility
- POS Systems and Operations
- Cash Management
- Supplies Monitoring and Restocking
- Upselling Techniques
- Resolving Complaints
- Health and Safety Regulations
- Coffee Brewing & Extracting
- Milk & Latte Art
- Food & Beverage Pairing
Languages
Vietnamese
Native or Bilingual
Timeline
CREW MEMBER/TRAINER COORDINATOR
McDonald's
06.2022 - Current
BARISTA
Starbucks
12.2021 - 05.2022
CREW MEMBER
McDonald's
04.2019 - 11.2021
Graduate Certificate - Responsible Services of Alcohol Program
Short Courses Australia
Graduate Certificate - Provide Responsible Service of Alcohol
Short Courses Australia
Graduate Certificate - Food Safety
CBD College
Graduate Certificate - Food Preparation
CBD College
High School Diploma -
Academy of Mary Immaculate
Volunteer Certificate - Disability Support
House of Welcome
Bachelor of Criminology - Criminology
Victoria University
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