OLIVIA HOANG
Sales and Retail
Melbourne,Australia
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Assistant
19gems
Ho Chi Minh, Vietnam
01.2023 - 12.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Helped customers find specific products, answered questions, and offered product advice.
Sales and Markerting
The Crystal Journal
Ho Chi Minh, Viet Nam
11.2022 - 12.2023
- Conducted market research to identify customer needs and preferences.
- Conducted post-production editing of stills and videos using Adobe Photoshop, Capcut and other software programs.
- Reviewed and selected images for publication according to editorial standards.
- Created engaging content for multiple social media platforms, such as Instagram and Facebook.
- Managed the daily operations of all assigned social media accounts.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Developed and implemented strategic social media marketing plans.
- Used editing and graphic design tools to create content and visuals for social channels.
- Developed graphics, logos, and layouts for product illustrations, company logos, and websites.
- Generated website designs that are visually appealing, yet user-friendly, across multiple browsers and devices.
- Generated sales reports, including weekly, monthly, and quarterly sales figures.
- Outperformed sales targets.
Education
Bachelor in Professional Communication - Advertising
RMIT
Melbourne07-2026
Skills
- Team support and assistance
- Merchandising proficiency
- Display building
- Processing payments
- Sales expertise
- Cash register operation
- Team collaboration
- Fitting room maintenance
- Upselling strategies
- Customer needs assessment
- Cash handling
- Social media engagement
Timeline
Sales Assistant
19gems
01.2023 - 12.2023
Sales and Markerting
The Crystal Journal
11.2022 - 12.2023
Bachelor in Professional Communication - Advertising
RMIT
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