Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Hogg

Summary

Motivated sales and hospitality professional with experience. Recently relocated from Scotland to Australia, I am eager to apply my strong customer service and sales skills to a new role. Known for creating memorable guest experience and exceeding sales targets, I thrive in fast-paces environments and work well in team settings. I am ready to bring my passion for service and sales to a dynamic Australian business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Embroidery Production and Sales Assistant

Borders Embroidery Uniform
01.2023
  • Produced and sold embroidered school uniforms in a fast-paced, high-demand environment
  • Consistently met and exceeded production targets, ensuring efficiency and smooth workflow
  • Maintained high-quality standards in every order, contributing to customer satisfaction
  • Worked effectively in a team, demonstrating reliability, adaptability, and strong organizational skills
  • Provided support to both customers and colleagues, ensuring a seamless operation during peak periods

Customer Service Assistant

John Hogarths LTD
01.2019 - 01.2024
  • Provided fast, friendly service in a high-pressure environment, efficiently handling food and beverage orders
  • Strengthened multitasking, teamwork, and customer engagement skills, ensuring a positive guest experience
  • Adapted quickly to changing demands while maintaining high service standards

Agricultural Worker

John Hogarths LTD
01.2019 - 01.2024
  • Maintained crop quality by identifying and removing rogue oats, demonstrating patience, precision, and attention to detail
  • Developed strong focus and efficiency—transferable skills for managing stock and maintaining store organization in retail

Electoral Clerk

Scottish Borders Government
01.2022 - 01.2024
  • Ensured a smooth and efficient voting process by assisting voters and maintaining security procedures
  • Developed strong communication and interpersonal skills by engaging with diverse individuals in a professional setting
  • Demonstrated attention to detail, reliability, and the ability to work under pressure—key skills for a retail environment

Data Analysis and Reporting Assistant

Ceannas Ltd- Leadership by Design
01.2023 - 01.2024
  • Created detailed reports analysing leadership trends, providing valuable insights for organizational decision-making
  • Managed backend processes to automate report downloads and verify calculation accuracy, ensuring data reliability—transferable to maintaining accurate stock records and financial transactions in retail
  • Developed strong analytical, problem-solving, and organizational skills—highly transferable to inventory management, sales analysis, and operational efficiency in a retail environment

Education

Bachelor of Science with Honours - Pharmacology

University of Edinburgh
01.2024

High School - undefined

Earlston High School
01.2021

Skills

  • Customer service skills
  • Teamwork and collaboration
  • Organisation and multitasking
  • Adaptability and problem solving
  • Time management
  • Maintaining hygiene and safety standards
  • Data Analysis

Certification

  • International Driving Licence
  • UK driving license for4 years
  • RSA Certificate
  • PVG Certificate

Timeline

Embroidery Production and Sales Assistant

Borders Embroidery Uniform
01.2023

Data Analysis and Reporting Assistant

Ceannas Ltd- Leadership by Design
01.2023 - 01.2024

Electoral Clerk

Scottish Borders Government
01.2022 - 01.2024

Customer Service Assistant

John Hogarths LTD
01.2019 - 01.2024

Agricultural Worker

John Hogarths LTD
01.2019 - 01.2024

High School - undefined

Earlston High School

Bachelor of Science with Honours - Pharmacology

University of Edinburgh

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Olivia Hogg