Olivia Hoskins
Sydney,NSW
Summary
Dedicated and experienced Dermal Clinician Manager with a proven track record of excellence in clinical leadership and customer care. Possessing a deep understanding of managerial obligations , I excel in managing a team to deliver exceptional results while maintaining the highest standards of quality and safety. With a passion for innovation and continuous improvement, I strive to enhance the client experience and achieve optimal outcomes.
Overview
9
9
years of professional experience
Work History
Dermal Clinician
Saba Medispa Monterey
Monterey, NSW
07.2023 - Current
- Documented staff information, service plans, treatment reports and progress notes.
- Cold calling clients that haven’t been within the clinic for the last three years and creating a new stream of income.
- Rapport building and relationship fostering
- Hitting daily/monthly sales targets.
- Promoting new sales, products and treatments with each client to boost overall revenue.
- Trained new staff on treatments, products and sales tips.
Manager
Clear Skincare Clinics Mosman
Sydney, NSW
01.2020 - 06.2023
- Morning meetings with staff to go through the day and create a list of what the team will be selling to each client.
- Trained employees on treatments and different ways to sell to ensure hitting their daily targets.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Weekly manager meetings to get updated on where clinics are lacking or succeeding within the month and discussing other useful ways on hitting our monthly targets.
Dermal Clinician
Laser Clinics Australia Double Bay
Sydney, NSW
10.2015 - 12.2020
- Reviewing calendar to set up a daily target of what I should be promoting/selling to each client.
- Evaluated customer skin to determine unique conditions and skin type and selling treatments necessary.
- Built a strong report with clients to ensure frequent returns.
- Cold calling old clients.
- Hitting daily targets.
Education
Stewardess/Deck Hand
SUPERYACHT CREW ACADEMY
Newport, NSW01.2018
Diploma of Beauty Therapy
MEADOWBANK TAFE
Meadowbank,NSW01.2018
Skills
- Staff Development
- Sales Techniques
- Performance Tracking and Evaluation
- Team Leadership
- Employee Development
- Complex Problem Solving
- Strong communication skills
- People skills
- Organisational skills
Timeline
Dermal Clinician
Saba Medispa Monterey
07.2023 - Current
Manager
Clear Skincare Clinics Mosman
01.2020 - 06.2023
Dermal Clinician
Laser Clinics Australia Double Bay
10.2015 - 12.2020
Stewardess/Deck Hand
SUPERYACHT CREW ACADEMY
Diploma of Beauty Therapy
MEADOWBANK TAFE
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